Quantitative decision making¿an overview -- Arranging data -- Measures of central tendency -- Measures of variation and skewness -- Probability theory -- Statistical decision theory -- Linear programming and problem formulation -- Sampling theory -- Hypothesis testing -- The chi-square tests --...

"Operations strategy is a major source of competitive advantage in for-profit businesses and the route to achieving social welfare in not-for-profit enterprises. No matter what sector, it can have a huge impact - not just in the short term, but also on an enduring basis"--