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Internalisation or externalisation? : examining organisational arrangements for industrial services
Kowalkowski, Christian; Kindström, Daniel; Witell, Lars - In: Managing service quality : MSQ ; an international journal 21 (2011) 4, pp. 373-391
Persistent link: https://www.econbiz.de/10009266593
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Using interventions to change the quality profile of an organisation
Johansson, Elisabeth; Witell, Lars; Rönnbäck, Åsa - In: International journal of quality and service sciences 5 (2013) 1, pp. 32-45
Persistent link: https://www.econbiz.de/10009754727
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Any way goes : identifying value constellations for service infusion in SMEs
Kowalkowski, Christian; Witell, Lars; Gustafsson, Anders - In: Industrial marketing management : the international … 42 (2013) 1, pp. 18-30
Persistent link: https://www.econbiz.de/10009734103