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Implementing a quality-based performance measurement system : a case study approach
Jochem, Roland; Menrath, Martin; Landgraf, Katja - In: The TQM journal : the international review of … 22 (2010) 4, pp. 410-422
Persistent link: https://www.econbiz.de/10003993907
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Effective implementation for introducing ISO/TS 16949 in semiconductor manufacturing industries
Pai, Fan-yun; Yeh, Tsu-ming - In: Total quality management & business excellence : an … 24 (2013) 4, pp. 462-478
Persistent link: https://www.econbiz.de/10009752071
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From ISO quality standards to an integrated management system : an implementation process in SME
Garengo, Patrizia; Biazzo, Stefano - In: Total quality management & business excellence : an … 24 (2013) 3, pp. 310-335
Persistent link: https://www.econbiz.de/10009752093
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Six Sigma case studies with Minitab
Pochampally, Kishore K.; Gupta, Surendra M. - 2014
"Six Sigma is one of the most widely used quality improvement methodologies today, both in manufacturing and service industries. Minitab® is a statistical software package that is often used in conjunction with Six Sigma projects. This book illustrates the application of Minitab® for Six Sigma...
Persistent link: https://www.econbiz.de/10010239499
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Service quality robust design : with a case study in airport services
Shahin, Arash; Janatyan, Nasibeh; Nasirzaheh, Nahid - In: International journal of productivity and quality … 9 (2012) 3, pp. 404-421
Persistent link: https://www.econbiz.de/10009513322
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Theory of constraints handbook
Cox, James F. (contributor); Schleier, John G. (contributor) - 2010
Persistent link: https://www.econbiz.de/10003933075
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Management accounting tools as mediators of a new organisational construction : a study of the interaction between tools and "physician-managers" in a French public hospital
Flachère, Isabelle - In: Performance measurement and management control : …, (pp. 81-103). 2014
Persistent link: https://www.econbiz.de/10010407409
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Neukonzeption des performance measurements : der GOPE-Ansatz
Schrank, Randolf - 2002
Persistent link: https://www.econbiz.de/10001659875
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Quantitative models for service quality strategy implementation
Su, Ying; Peng, Jie; Jin, Zhanming - In: International journal of services technology and management 14 (2010) 2/3, pp. 163-187
Persistent link: https://www.econbiz.de/10003997669
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Organisations-Controlling in der Praxis : Conformance- und Performance-Controlling im Bayer-Konzern
Becker, Ludger; Talaulicar, Till - In: Controlling : Zeitschrift für erfolgsorientierte … 19 (2007) 8/9, pp. 449-454
Persistent link: https://www.econbiz.de/10003527812