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Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
13
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
12
Gabler Edition Wissenschaft
9
Premier reference source
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The journal of business & industrial marketing
9
Harvard business review : HBR
7
Best Practice in Marketing : Erfolgsbeispiele zu den vier Kernaufgaben im Marketing
6
HMD : Praxis der Wirtschaftsinformatik
6
International journal of quality and service sciences
6
The service industries journal
6
Tourism management : research, policies, practice
6
Customer-centric marketing strategies : tools for building organizational performance
5
Gabler Research
5
Global business and organizational excellence : a review of research & best practices
5
International journal of business innovation and research
5
International journal of productivity and quality management : IJPQM
5
International journal of services and operations management
5
Multi-channel marketing, branding and retail design : new challenges and opportunities
5
Advances in marketing, customer relationship management, and e-services (AMCRMES) book series
4
Digital and social media marketing : a results-driven approach
4
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Handbuch Vertriebs-Exzellenz im Asset Management : institutionelle Anleger gewinnen und binden
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4
Journal of travel and tourism marketing
4
Marketing von Solutions : innovative Ansätze und Best Practices
4
Research
4
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Building corporate identity, image and reputation in the digital era
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Cases on innovations in educational marketing : transnational and technological strategies
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Consumer culture theory
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Corporate social responsibility in the digital age
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3
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ECONIS (ZBW)
942
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1
Comparing the perceived value of information and entertainment mobile services
Pihlström, Minna
;
Brush, Gregory J.
- In:
Psychology & marketing
25
(
2008
)
8
,
pp. 732-755
Persistent link: https://www.econbiz.de/10003757431
Saved in:
2
Enhancing customer experience in the service industry : a global perspective
Altinay, Levent
(
ed.
);
Poudel, Surya
(
ed.
)
-
2016
Persistent link: https://www.econbiz.de/10011419571
Saved in:
3
Kunden fürs Leben : so schaffen Dienstleister Premium-Service mit den Prinzipien der The Ritz-Carlton Hotel Company
Michelli, Joseph
-
2009
Persistent link: https://www.econbiz.de/10003788282
Saved in:
4
Kano model : a dynamic approach for classifying and prioritising requirements of airline travellers with three case studies on international airlines
Shahin, Arash
;
Zairi, Mohamed
- In:
Total quality management & business excellence : an …
20
(
2009
)
9/10
,
pp. 1003-1028
Persistent link: https://www.econbiz.de/10003921608
Saved in:
5
Evaluating customer relationship dynamics in healthcare sector through indoor patients' judgement
Chahal, Hardeep
;
Kumari, Neetu
- In:
Management research review
34
(
2011
)
6
,
pp. 626-648
Persistent link: https://www.econbiz.de/10009247602
Saved in:
6
A novel framework for customer-driven service strategies : a case study of a restaurant chain
Chen, Li-fei
- In:
Tourism management : research, policies, practice
41
(
2014
),
pp. 119-128
Persistent link: https://www.econbiz.de/10010239937
Saved in:
7
Improving a quality system through a management process of Trane Thailand
Phusavat, Kongkiti
;
Chuancharoen, Supakij
; …
- In:
International journal of management & enterprise …
9
(
2010
)
4
,
pp. 348-363
Persistent link: https://www.econbiz.de/10008821747
Saved in:
8
Service in a complex, value-creating network society
Gummesson, Evert
- In:
Service Excellence als Impulsgeber : Strategien - …
,
(pp. 255-269)
.
2007
Persistent link: https://www.econbiz.de/10003595953
Saved in:
9
Cases on consumer-centric marketing management
Jham, Vimi
(
contributor
);
Puri, Sandeep
(
contributor
)
-
2014
Persistent link: https://www.econbiz.de/10009782412
Saved in:
10
Service quality programme developments and lean management aspects : a multi-case study
Smith, Alan D.
- In:
International journal of services and operations management
7
(
2010
)
1
,
pp. 1-23
Persistent link: https://www.econbiz.de/10008647387
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