Narrow search
Showing 1 - 10 of 14
Cover Image
The relation between service quality, satisfaction and intentions
Liljander, Veronica - 1992
Persistent link: https://www.econbiz.de/10000136347
Cover Image
Estimating zones of tolerance in perceived servic quality and perceived servic value
Liljander, Veronica - 1992
Persistent link: https://www.econbiz.de/10000136351
Cover Image
Comparison standards in perceived service quality
Liljander, Veronica - 1995
Persistent link: https://www.econbiz.de/10000919835
Cover Image
Consumption-based emotional responses related to satisfaction
Liljander, Veronica; Bergenwall, Maria - 1999
Persistent link: https://www.econbiz.de/10001543521
Cover Image
Boost customer loyalty with online support : the case of mobile telecomms providers
Riel, Allard C. R. van; Liljander, Veronica; Lemmink, Jos; … - 2003
Persistent link: https://www.econbiz.de/10001780962
Cover Image
Mobile service quality : a study of contributing factors
Nordman, Jan; Liljander, Veronica - 2003
Persistent link: https://www.econbiz.de/10001785968
Cover Image
Tolerance zones in perceived service quality
Strandvik, Tore - 1994
Persistent link: https://www.econbiz.de/10000896229
Cover Image
Customer relationship dissolution : what do we know and what do we need to know?
Strandvik, Tore (contributor); Holmlund, Maria (contributor) - 2000 - [Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001536560
Cover Image
Critical incidents in business relationships
Holmlund, Maria; Strandvik, Tore - 1999
Persistent link: https://www.econbiz.de/10001543505
Cover Image
Customer energy in relationships
Heinonen, Kristina; Mickelsson, Jakob; Strandvik, Tore - 2010
Persistent link: https://www.econbiz.de/10008653580