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The speed of new ideas : trust, institutions and the diffusion of new products
Oberholzer-Gee, Felix (contributor);  … - 2007
Persistent link: https://www.econbiz.de/10003488426
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Electronic customer care (ECC) : IT in der Anbieter-Kunden-Beziehung
Muther, Andreas - 1998
Persistent link: https://www.econbiz.de/10000674496
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Comparison of two methods for customer differentiation
Gabor, Adriana F.; Yang, Guangyuan; Axsäter, Sven - 2014
Persistent link: https://www.econbiz.de/10010246716
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Die Rolle von Händlern bei der Produktkrisenbewältigung : Diskussion empirischer Befunde
Standop, Dirk; Grunwald, Guido - 2008
Persistent link: https://www.econbiz.de/10003722984
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Brand erosion and product harm crises : the moderating role of intermediaries
Standop, Dirk; Grunwald, Guido - 2008
Persistent link: https://www.econbiz.de/10003722985
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Die Entwicklung des After-Sales-Managements
Zollikofer-Schwarz, Gabriele - 1999
Persistent link: https://www.econbiz.de/10001422218
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Kundenintegrations-Kompetenz : Konzeptionalisierung, Operationalisierung und Erfolgswirkung
Jacob, Frank - 2002
Persistent link: https://www.econbiz.de/10001723722
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Turning product business into service business : performance contracting as a challenge of SME customer/supplier networks
Buse, Christian; Freiling, Jörg; Weißenfels, Sven - 2001
Persistent link: https://www.econbiz.de/10001632388
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Customer Focus von Zulieferunternehmungen
Kramer, Markus S. - 1995
Persistent link: https://www.econbiz.de/10000915174