"Tips, techniques, and trends on harnessing dashboard technology to optimize business performance In Performance Dashboards, Second Edition, author Wayne Eckerson explains what dashboards are, where they can be used, and why they are important to measuring and managing performance. As Director...

Learning what it means to be a manager -- Setting the stage -- Reconciling expectations -- Moving toward a managerial identity -- Developing interpersonal judgment -- Exercising authority -- Managing subordinates' performance -- Confronting the personal side of management -- Gaining...

Let common sense be your guide to leading -- Recognizing your assets and liabilities -- Personality and leadership -- Goals and leadership -- Expectations and leadership -- Teamwork -- Creating a positive work environment -- Leading your team from habitual to perceptual behaviors -- Teach your...