Theoretische Grundlagen zur Erklärung von Stolz innerhalb des Kundenverhaltens -- Konzeptualisierung des Phänomens Kundenstolz -- Empirische Analyse der Ursachen und Konsequenzen von Kundenstolz im B2C-Bereich -- Theoretische und praktische Implikationen von Kundenstolz fur das Relationship...

This volume was prepared by Constantin Mang while he was working at the Ifo Institute. It was completed in 2014 and accepted as a doctoral thesis by the Department of Economics at the University of Munich. It includes a short introduction and four self-contained chapters that focus on ICT...