Similar Search Results

An integrated model for customer's e-loyalty : an evidence from online shopping in Vietnam

Bui Nhat Vuong; Sid Suntrayuth - In: Proceedings of the IWEMB 2019 : Third International …, (pp. 367-406). 2020

Persistent link: https://www.econbiz.de/10012521577

The revitalising effect of ISO 9001 on dissatisfied customers

Petnji Yaya, Luc Honore; Marimon, Frederic; Casadesús, … - In: Total quality management & business excellence : an … 25 (2014) 8, pp. 856-864

Persistent link: https://www.econbiz.de/10010393804

Moderating role of "consumer characteristics" in the influence of customer satisfaction on loyalty

M. S. Mahrinasari; Pandjaitan, Dorothy Haratua Rouly - In: The future opportunities and challenges of business in …, (pp. 205-209). 2020

Persistent link: https://www.econbiz.de/10012311274

Customer relationship management and customer satisfaction : the mediating role of relationship quality

Santouridis, Ilias; Veraki, Androniki - In: Total quality management & business excellence : an … 28 (2017) 10, pp. 1122-1133

Persistent link: https://www.econbiz.de/10011778120

Antecedents of continuous usage intention of mobile banking services from the perspective of DeLone and McLean model of information system success

Al-Ghazali, Basheer Mohammed; Rasli, Amran Md; Bin … - In: International journal of economics and financial issues … 5 (2015) 1, pp. 13-21

Persistent link: https://www.econbiz.de/10011660617

The factors affecting passenger satisfaction with short-range air transport services : Approach to value chain in the case of Vietnam Airlines

Dang Khoa Tran; Dung Quang Truong - In: Journal of economic development 45 (2020) 1, pp. 145-158

Persistent link: https://www.econbiz.de/10012602708

Nonlinear impact of online retail characteristics on customer satisfaction and loyalty

Tontini, Gerson; Silva, Júlio Cesar da; Beduschi, … - In: International journal of quality and service sciences 7 (2015) 2/3, pp. 152-169

Persistent link: https://www.econbiz.de/10011400401

SMEs' switching behavior in the natural gas market

Vigolo, Vania; Cassia, Fabio - In: The TQM journal : the international review of … 26 (2014) 3, pp. 300-307

Persistent link: https://www.econbiz.de/10010341262

Customer Loyalty on Internet Protocol Television (IPTV) in Thailand

Srinuan, Chalita; Srinuan, Pratompong - 2015

This study aims to investigate the customer loyalty on Internet Protocol Television (IPTV) in Thailand. Data were collected from the accidental sampling which consists of 400 IPTV customers in Bangkok through the self-administered questionnaire in 2014. Descriptive statistics, including...

Persistent link: https://www.econbiz.de/10011526290

Models of customer experience for B2C e-commerce enterprises

Pei, Yilei; Xue, Wanxin; Li, Dandan; Su, Yong - In: Journal of electronic commerce in organizations : the … 14 (2016) 1, pp. 24-33

Persistent link: https://www.econbiz.de/10011529132

1
2
3
4
5
6
7
8
9
10
Next
Last