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Hospital service quality measurement models : patients from Asia, Europe, Australia and America

Thawesaengskulthai, Natcha; Wongrukmit, Patcharin; … - In: Total quality management & business excellence : an … 26 (2015) 9/10, pp. 1029-1041

Persistent link: https://www.econbiz.de/10011440789

Dynamic patient admission scheduling with operating room constraints, flexible horizons, and patient delays

Ceschia, Sara; Schaerf, Andrea - In: Journal of scheduling 19 (2016) 4, pp. 377-389

Persistent link: https://www.econbiz.de/10011542066

Evaluating the impact of nature of patient flow and patient availability on the performance of appointment scheduling rules in outpatient clinics

Srinivas, Sharan - In: International journal of operations and quantitative … 22 (2016) 2, pp. 93-118

Persistent link: https://www.econbiz.de/10011542191

eHealth adoption factors in medical hospitals : a focus on the Netherlands : ERSA 55th Congress, World Renaissance: Changing roles for people and places, Lisbon, Portugal, 25-28 Au...

Faber, Sander; Geenhuizen, Marina S. van - 2015

The Netherlands can be seen as one of the best healthcare systems in Europe. However, ICT application in hospitals in this country is somewhat behind the Nordic countries, with many hospitals 'stuck' in the stage of search and 'being interested' without a subsequent move to testing and actual...

Persistent link: https://www.econbiz.de/10011480882

A five-senses perspective to quality in hospitals

Ugolini, Marta Maria; Rossato, Chiara; Baccarani, Claudio - In: The TQM journal : the international review of … 26 (2014) 3, pp. 284-299

Persistent link: https://www.econbiz.de/10010341264

Pas de prix mais un coût ? : évaluation contingente de l'aide informelle apportée aux personnes âgées en perte d'autonomie

Davin, Bérengère; Paraponaris, Alain; Protière, Christel - In: Economie et statistique 475/476 (2015), pp. 51-69

Persistent link: https://www.econbiz.de/10011460433

Business process reengineering in emergency departments (EDs) : evidence from two hospitals

Vasiliki, Amarantou; Prodromos, Chatzoglou; Vasiliki, … - In: Advances in applied economic research : proceedings of …, (pp. 349-363). 2017

Persistent link: https://www.econbiz.de/10011744321

Conceptions of patients and their roles in healthcare : insights from everyday practice and service improvement : guest editorial

McDermott, Aoife; Pedersen, Anne Reff - In: Journal of health organization and management 30 (2016) 2, pp. 194-206

Persistent link: https://www.econbiz.de/10011580647

Knowledge integration, teamwork and performance in health care

Körner, Mirjam; Lippenberger, Corinna; Becker, Sonja; … - In: Journal of health organization and management 30 (2016) 2, pp. 227-243

Persistent link: https://www.econbiz.de/10011580713

The role of patient narratives in healthcare innovation : supporting translation and meaning making

Pedersen, Anne Reff - In: Journal of health organization and management 30 (2016) 2, pp. 244-257

Persistent link: https://www.econbiz.de/10011580720

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