A five-senses perspective to quality in hospitals
Year of publication: |
2014
|
---|---|
Authors: | Ugolini, Marta Maria ; Rossato, Chiara ; Baccarani, Claudio |
Published in: |
The TQM journal : the international review of organizational improvement. - Bingley : Emerald Group Publishing Limited, ISSN 1754-2731, ZDB-ID 2409387-7. - Vol. 26.2014, 3, p. 284-299
|
Subject: | Service quality | Patient care | Patient satisfaction | Health-care quality | Hospitals | Health-care management | Health service management | Health-care delivery | Health-care organization | Hospital wards | Dienstleistungsqualität | Krankenhaus | Hospital | Gesundheitswesen | Health care system | Gesundheitsversorgung | Health care | Patienten | Patients | Kundenzufriedenheit | Customer satisfaction |
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