Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~type_genre:"Konferenzbeitrag"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Service characteristics' impac...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Quality management
174
Qualitätsmanagement
173
Dienstleistungsqualität
159
Service quality
159
Relationship marketing
137
Beziehungsmarketing
136
Customer satisfaction
107
Kundenzufriedenheit
107
Consumer behaviour
97
Konsumentenverhalten
97
Performance measurement
86
Performance-Messung
86
Dienstleistungssektor
53
Service industry
53
Firm performance
50
Unternehmenserfolg
50
Einzelhandel
28
Retail trade
28
Theorie
28
Theory
28
Product quality
24
Produktqualität
24
E-commerce
22
Electronic Commerce
22
Innovation
22
Online retailing
22
Online-Handel
22
Higher education institution
21
Hochschule
21
Hospital
21
Krankenhaus
21
Standardization
21
Business process management
20
Gesundheitsversorgung
20
Health care
20
Lieferkette
20
Prozessmanagement
20
Standardisierung
20
Supply chain
20
Corporate Social Responsibility
19
more ...
less ...
Online availability
All
Undetermined
274
Free
100
Type of publication
All
Article
517
Book / Working Paper
61
Type of publication (narrower categories)
All
Konferenzbeitrag
Article in journal
50,916
Aufsatz in Zeitschrift
50,916
Aufsatz im Buch
8,970
Book section
8,970
Graue Literatur
6,910
Non-commercial literature
6,910
Working Paper
5,539
Arbeitspapier
4,773
Hochschulschrift
3,591
Thesis
2,812
Collection of articles of several authors
1,889
Sammelwerk
1,889
Case study
1,340
Fallstudie
1,340
Aufsatzsammlung
961
Konferenzschrift
660
Amtsdruckschrift
612
Government document
612
Article
593
Conference paper
578
Bibliografie enthalten
483
Bibliography included
483
Dissertation u.a. Prüfungsschriften
442
Lehrbuch
405
Ratgeber
399
Conference proceedings
386
Guidebook
365
Textbook
337
Statistik
304
Statistics
247
Handbook
214
Handbuch
214
Collection of articles written by one author
206
Sammlung
206
Reprint
143
No longer published / No longer aquired
131
Systematic review
93
Übersichtsarbeit
93
Forschungsbericht
92
more ...
less ...
Language
All
English
533
German
42
Italian
3
Author
All
He, Zhen
4
Jochem, Roland
4
Anttila, Juhani
3
Bolboli, Seyed Amir
3
Cronemyr, Peter
3
Dahlgaard, Jens Jörn
3
Indrawati
3
Jurburg, Daniel
3
M. S. Mahrinasari
3
Markendahl, Jan
3
Martínez, Luis
3
Reiche, Markus
3
Schmitt, Robert
3
Viles, Elisabeth
3
Zhang, Min
3
Šindelář, Michal
3
Abate, Serafino
2
Alič, Milena
2
Araujo P., Maria Daniela
2
Ariyanti, M.
2
Bahia, Kalvin
2
Bangsawan, Satria
2
Bernardo, Merce
2
Bernhold, Torben
2
Berntzen, Lasse
2
Bøe, Tove
2
Camgöz-Akdağ, Hatice
2
Carrubbo, Luca
2
Casadesús, Martí
2
Cassia, Fabio
2
Castells, Pau
2
Chen, Chi-Kuang
2
Currie, Graham
2
Dahlgaard-Park, Su Mi
2
Douglas, Jacqueline
2
Enz, Cathy A.
2
Grönroos, Christian
2
Gázquez-Abad, Juan Carlos
2
Gómez-Suárez, Mónica
2
Ho, Sam
2
more ...
less ...
Institution
All
Al-Gehaz Al-Qawmy l-Tanzeem Al-Etisalat
1
Published in...
All
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
48
The TQM journal : the international review of organizational improvement
45
International journal of quality and service sciences
23
Business process management journal
14
International journal of economics and financial issues : IJEFI
14
Industrial marketing management : the international journal for industrial and high-tech firms
11
International journal of quality & reliability management
11
The international review of retail, distribution and consumer research
10
Understanding digital industry : proceedings of the Conference on Managing Digital Industry, Technology and Entrepreneurship (CoMDITE 2019), July 10-11, 2019, Bandung, Indonesia
10
Journal of business research : JBR
9
Interdisciplinary management research XVI ; 1
8
Research in transportation economics
8
The future opportunities and challenges of business in digital era 4.0 : proceedings of the 2nd International Conference on Economics, Business and Entrepreneurship (ICEBE 2019), Bandar Lampung, Indonesia, 1 November, 2019
8
Trends zur Handhabung von Komplexität im Qualitätsingenieurwesen
8
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
7
Public sector accountants and quantum leap : how far we can survive in Industrial Revolution 4.0? : proceedings of the 1st International Conference on Public Sector Accounting (ICOPSA 2019), October 29-30, 2019, Jakarta, Indonesia
6
Journal of revenue and pricing management
5
9. Münsteraner Facility-Management-Tag : [Tagungsband ... Termin: 8. November 2011, Ort: Messe- und Congress-Centrum Halle Münsterland, Münster]
4
Advances in National Brand and Private Label Marketing : 10th International Conference, 2023
4
Business horizons
4
Corporate Practices: Policies, Methodologies, and Insights in Organizational Management : International Conference on Entrepreneurship and the Economy in an Era of Uncertainty 2023
4
Dialogmarketing Perspektiven 2018/2019 : Tagungsband 13. wissenschaftlicher interdisziplinärer Kongress für Dialogmarketing
4
Driving Quality Management and Sustainability in VUCA Environments : 4th International Conference on Quality Innovation and Sustainability (ICQIS), Setubal, Portugal, May 22-23, 2023
4
International journal of production economics
4
Journal of health organization and management
4
Proceedings of the IWEMB 2019 : Third International Workshop on Entrepreneurship in Electronic and Mobile Business : Vestfold, Norway, September 30-October 1, 2019
4
South Asian journal of management : SAJM
4
The American economic review
4
The changing financial landscape : financial performance analysis of real and banking sectors in Europe
4
8. Münsteraner Facility-Management-Tag : [Tagungsband ... Termin: 9. November 2010, Ort: Messe- und Congress-Centrum Halle Münsterland, Münster]
3
Agrar- und Ernährungswirtschaft: regional vernetzt und global erfolgreich : 56. Jahrestagung der Gesellschaft für Wirtschafts- und Sozialwissenschaften des Landbaues e. V. vom 28. bis 30. September 2016
3
International journal of auditing : IJA
3
Journal of industrial engineering and management : JIEM
3
Journal of marketing management : MM
3
Journal of service theory and practice
3
Managing learning organization in industry 4.0 : proceedings of the International Seminar and Conference on Learning Organization (ISCLO 2019), Bandung, Indonesia, October 9-10, 2019
3
Reinventing management strategies : the design for future ; issues in marketing and finance
3
Remodelling Businesses for Sustainable Development : 2nd International Conference on Modern Trends in Business, Hospitality, and Tourism, Cluj-Napoca, Romania, 2022
3
Research in the decision sciences for global business : best papers from the 2013 annual conference
3
Telecommunications policy : the international journal of digital economy, data sciences and new media
3
more ...
less ...
Source
All
ECONIS (ZBW)
578
Showing
1
-
10
of
578
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Customer relationship management and customer satisfaction : the mediating role of relationship quality
Santouridis, Ilias
;
Veraki, Androniki
- In:
Total quality management & business excellence : an …
28
(
2017
)
10
,
pp. 1122-1133
Persistent link: https://www.econbiz.de/10011778120
Saved in:
2
The revitalising effect of ISO 9001 on dissatisfied customers
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 856-864
Persistent link: https://www.econbiz.de/10010393804
Saved in:
3
Introducing a sensemaking perspective to the service experience
Kemppainen, Tiina
;
Uusitalo, Outi
- In:
Journal of service theory and practice
32
(
2022
)
2
,
pp. 283-301
Persistent link: https://www.econbiz.de/10013190894
Saved in:
4
The significance of guest satisfaction measuring methods in the hotel sector
Horváth, Gergely
-
2020
Persistent link: https://www.econbiz.de/10012601617
Saved in:
5
Measuring service quality in telematics service : development and validation of multidimensional TeleServQ scale
He, Zhen
;
Yang, Xiaoxi
;
Wang, Weicheng
;
Zhang, Min
- In:
Total quality management & business excellence : an …
28
(
2017
)
10
,
pp. 1166-1182
Persistent link: https://www.econbiz.de/10011778137
Saved in:
6
Mystery shoppers : an evaluation of their use in monitoring performance
Douglas, Jacqueline
- In:
The TQM journal : the international review of …
27
(
2015
)
6
,
pp. 705-715
Persistent link: https://www.econbiz.de/10011507263
Saved in:
7
Customer satisfaction in IT Professional Services research
Motogna, Mircea
- In:
Development, Growth and Finance of Organizations from …
,
(pp. 75-99)
.
2017
Persistent link: https://www.econbiz.de/10012221087
Saved in:
8
Moderating role of "consumer characteristics" in the influence of customer satisfaction on loyalty
M. S. Mahrinasari
;
Pandjaitan, Dorothy Haratua Rouly
- In:
The future opportunities and challenges of business in …
,
(pp. 205-209)
.
2020
Persistent link: https://www.econbiz.de/10012311274
Saved in:
9
Models of customer experience for B2C e-commerce enterprises
Pei, Yilei
;
Xue, Wanxin
;
Li, Dandan
;
Su, Yong
- In:
Journal of electronic commerce in organizations : the …
14
(
2016
)
1
,
pp. 24-33
Persistent link: https://www.econbiz.de/10011529132
Saved in:
10
An e-commerce customer service robot based on intention recognition model
Peng, Minjing
;
Qin, Yanwei
;
Tang, Chenxin
;
Deng, Xiangming
- In:
Journal of electronic commerce in organizations : the …
14
(
2016
)
1
,
pp. 34-44
Persistent link: https://www.econbiz.de/10011529142
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
