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Customer satisfaction
103
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Abu Bakar bin Abdul Hamid
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
10
The TQM journal : the international review of organizational improvement
6
International journal of economics and financial issues : IJEFI
5
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
5
The international review of retail, distribution and consumer research
5
Business process management journal
4
International journal of quality and service sciences
4
Interdisciplinary management research XVI ; 1
3
Journal of service theory and practice
3
Managing learning organization in industry 4.0 : proceedings of the International Seminar and Conference on Learning Organization (ISCLO 2019), Bandung, Indonesia, October 9-10, 2019
3
Proceedings of the IWEMB 2019 : Third International Workshop on Entrepreneurship in Electronic and Mobile Business : Vestfold, Norway, September 30-October 1, 2019
3
South Asian journal of management : SAJM
3
Brand, Label, and Product Intelligence : Second International Conference, COBLI 2021
2
Journal of financial services marketing : JFSM
2
Research in transportation economics
2
The future opportunities and challenges of business in digital era 4.0 : proceedings of the 2nd International Conference on Economics, Business and Entrepreneurship (ICEBE 2019), Bandar Lampung, Indonesia, 1 November, 2019
2
Understanding digital industry : proceedings of the Conference on Managing Digital Industry, Technology and Entrepreneurship (CoMDITE 2019), July 10-11, 2019, Bandung, Indonesia
2
8. Münsteraner Facility-Management-Tag : [Tagungsband ... Termin: 9. November 2010, Ort: Messe- und Congress-Centrum Halle Münsterland, Münster]
1
AICEI proceedings
1
Adapting to the future : how digitalization shapes sustainable logistics and resilient supply chain management
1
Aktuelle Beiträge zur Dienstleistungsforschung : [im März 2012 fand an der Technischen Universität Kaiserslautern der 16. Workshop Dienstleistungsmarketing statt, der vom Lehrstuhl für Marketing ausgerichtet wurde]
1
Analele ştiinţifice ale Univerşităţii Alexandru Ioan Cuza din Iaşi / Ştiinţe economice
1
Bringing the Soul Back to Marketing : Proceedings of the 2023 AMS World Marketing Congress, Canterbury, UK, July 11-14, 2023
1
Business horizons
1
Conference proceedings trends in business communication 2016
1
Development, Growth and Finance of Organizations from an Eastern European Context : the 2015 Griffiths School of Management Annual Conference on Business, Entrepreneurship and Ethics (GSMAC)
1
Ethics, social responsibility and sustainability in marketing
1
Eurasian business perspectives : proceedings of the 24th Eurasia Business and Economics Society Conference
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Information technology and management
1
Interdisciplinary management research XVI ; 2
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
Journal of economic development
1
Journal of marketing management : MM
1
Journal of purchasing and supply management
1
Neue Dimensionen der Mobilität : technische und betriebswirtschaftliche Aspekte
1
New Dynamics in Banking and Finance : 5th International Conference on Banking and Finance Perspectives, Famagusta, Cyprus
1
Operational Research Methods in Business, Finance and Economics : Proceedings of the 31st European Conference on Operational Research, Athens, Greece, July 11-14, 2021
1
Proceedings of the 5th International Conference on Economic Management and Green Development
1
Reinventing management strategies : the design for future ; issues in marketing and finance
1
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Definitions of project success in implementation of Customer Relationship Management (CRM) Information Technology (IT) Solutions : perspectives of consultants from India
Mukerjee, Hory Sankar
;
Prasad, U. Devi
- In:
South Asian journal of management : SAJM
24
(
2017
)
4
,
pp. 142-157
Persistent link: https://www.econbiz.de/10011888111
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2
Quality evaluation of group-buy websites
Yu, Zhuoxi
;
Wu, Yanqing
;
Zhao, Zhiwen
- In:
Journal of electronic commerce in organizations : the …
14
(
2016
)
1
,
pp. 1-10
Persistent link: https://www.econbiz.de/10011529129
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3
Antecedents of continuous usage intention of mobile banking services from the perspective of DeLone and McLean model of information system success
Al-Ghazali, Basheer Mohammed
;
Rasli, Amran Md
;
Bin …
- In:
International journal of economics and financial issues …
5
(
2015
)
1
,
pp. 13-21
Persistent link: https://www.econbiz.de/10011660617
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4
Credit risk management and customer satisfaction in tier-one deposits money banks : evidence from Nigeria
Danjuma, Ibrahim
;
Kola, Ibrahim Abdullateef
;
Magaji, …
- In:
International journal of economics and financial issues …
6
(
2016
)
3
,
pp. 225-230
Persistent link: https://www.econbiz.de/10011781597
Saved in:
5
Customer relationship management and customer satisfaction : the mediating role of relationship quality
Santouridis, Ilias
;
Veraki, Androniki
- In:
Total quality management & business excellence : an …
28
(
2017
)
10
,
pp. 1122-1133
Persistent link: https://www.econbiz.de/10011778120
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6
Jokes in the store and its effects on customer satisfaction
Söderlund, Magnus
;
Oikarinen, Eeva-Liisa
;
Heikka, …
- In:
The international review of retail, distribution and …
27
(
2017
)
3
,
pp. 260-283
Persistent link: https://www.econbiz.de/10011741613
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7
The impact of emotional intelligence on customer satisfaction and repeat buying behavior among young consumers : an assessment of the moderating role of dental health consciousness
Bhalerao, Hemangi
;
Sharma, Kiran
- In:
South Asian journal of management : SAJM
24
(
2017
)
4
,
pp. 88-108
Persistent link: https://www.econbiz.de/10011888104
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8
The revitalising effect of ISO 9001 on dissatisfied customers
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 856-864
Persistent link: https://www.econbiz.de/10010393804
Saved in:
9
Which incremental innovations should we offer? : comparing importance-performance analysis with improvement-gaps analysis
Tontini, Gerson
;
Picolo, Jaime Dagostim
;
Silveira, Amélia
- In:
Total quality management & business excellence : an …
25
(
2014
)
7
,
pp. 705-719
Persistent link: https://www.econbiz.de/10010393834
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10
Moderating role of "consumer characteristics" in the influence of customer satisfaction on loyalty
M. S. Mahrinasari
;
Pandjaitan, Dorothy Haratua Rouly
- In:
The future opportunities and challenges of business in …
,
(pp. 205-209)
.
2020
Persistent link: https://www.econbiz.de/10012311274
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