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QUIS 12 : expanding the definition of service excellence and quality in service
Verma, Rohit
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2012
Persistent link: https://www.econbiz.de/10009619183
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Collaborative innovations in the network environment : QUIS 14
Zhao, Xiande
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Verma, Rohit
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QUIS <14., 2015, Shanghai>
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2017
Persistent link: https://www.econbiz.de/10011704045
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