QUIS 12 : expanding the definition of service excellence and quality in service
guest. ed.: Rohit Verma
| Year of publication: |
2012
|
|---|---|
| Other Persons: | Verma, Rohit (contributor) |
| Institutions: | QUIS <12, 2011, Ithaca, NY> (contributor) |
| Publisher: |
Bingley : Emerald |
| Extent: | S. 309 - 469 graph. Darst. |
|---|---|
| Series: | Journal of service management. - Bingley : Emerald, ISSN 1757-5818, ZDB-ID 2491767-9. - Vol. 23.2012,3 |
| Conferences: | Quality in Service ; 12 (Ithaca, NY) ; 2011.06.02-05 QUIS ; 12 (Ithaca, NY) ; 2011.06.02-05 |
| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Konferenzschrift ; Conference proceedings ; Sammelwerk ; Collection of articles of several authors ; Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Notes: | Enth. 9 Beitr. |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009619183