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Do LTE service customers have different customer loyalty determinants?
Jung, Wonsuk; Kwon, Young-Sun - 2014
This study explores the determinants of customer loyalty in the Korean mobile telecommunications market with the emphasis on customer satisfaction and switching costs as major predictors of customer loyalty. South Korea has now become one of the world’s most leading mobile service markets with...
Persistent link: https://www.econbiz.de/10010395712
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Consumer complaint behavior in telecommunications : the case of mobile phone users in Spain
Garín-Muñoz, Teresa; Gijón, Covadonga; Pérez … - 2014
This work analyzes the post-purchase behavior of mobile phone users once they have experienced a service failure. Taking into account the existing literature on Consumer Complaint Behavior (CCB), a survey for 4249 individuals in Spain is used for specifying econometric equations explaining the...
Persistent link: https://www.econbiz.de/10010395245
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Tourism SMEs, service quality, and destination competitiveness
Jones, Eleri Ellis (contributor); Tang, CH (contributor) - 2005
Persistent link: https://www.econbiz.de/10002157716
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Private Banking im Qualitätswettbewerb um den Kunden : [2. BankingForum Liechtenstein ; der vorliegende Band beinhaltet eine auf Dezember 2003 überarbeitete und aktualisierte Fassung derjenigen Referate, die anlässlich der Tagung am 21. November 2003 vorgetragen wurden]
Schädler, Philip (contributor) - 2004
Ph. Schädler: Einleitende Gedanken.- K. Spremann: Kundenwünsche im Private Banking.- H. R. Kaufmann: Profilveränderung des Privat Bankers: Zunehmende Bedeutung des Customer-Relationship-Marketing.- A. Cortés: Behavioral Finance im Private Banking.- M. J. Menichetti: Die...
Persistent link: https://www.econbiz.de/10002060799
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England and Germany in Europe : what lessons can we learn from each other? : European Health Care Conference 2011
Klusen, Norbert (ed.) - 2011 - 1. Aufl.
Persistent link: https://www.econbiz.de/10009126135
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England and Germany in Europe - what lessons can we learn from each other? : European Health Care Conference 2011
Klusen, Norbert (ed.); Verheyen, Frank (ed.);  … - 2011 - 1. Aufl. 2011
Abstract: Deutschland, England und alle anderen EU Mitgliedsstaaten befinden sich in wirtschaftlich schwierigen Zeiten, in denen entscheidende gesundheitspolitische Veränderungen anstehen – auf nationaler wie auch auf europäischer Ebene. So existiert ein zunehmendes Bedürfnis, Erfahrungen...
Persistent link: https://www.econbiz.de/10011674806
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Development of new empirical insights in consumer-retailer relationships within online and offline retail environments : introduction to the special issue
Ortinau, David J.; Babin, Barry J.; Chebat, Jean-Charles - In: Journal of business research : JBR 66 (2013) 7, pp. 795-800
Persistent link: https://www.econbiz.de/10009756919
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Advances in National Brand and Private Label Marketing : 11th International Conference, Oxford, UK, 2024
Gázquez-Abad, Juan Carlos (ed.); Occhiocupo, Nicoletta (ed.) - International Conference on Advances in National Brand … - 2024
Label Brands: The Influence on Value Co-creation Behaviour and Customer Engagement -- 4. Fuelling Competition across Petrol … Retail Brands: A discussion paper on the role of marketing as evidence of anti-competitive collusion -- 5. Acquiring … Undifferentiated Competition -- 7. Is It Fun to Buy Fake Products In Street Vending? The Moderating Effect of the Predisposition to …
Persistent link: https://www.econbiz.de/10015056760
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Wettbewerbsprobleme im Lebensmitteleinzelhandel : [... Jahrestagung der Arbeitsgruppe Wettbewerb des Wirtschaftspolitischen Ausschusses im Verein für Socialpolitik ... am 10. und 1...
Gayk, Andreas (contributor); Oberender, Peter (contributor) - 2014
Persistent link: https://www.econbiz.de/10010360576