Service quality and store design in retail competitiveness
Year of publication: |
2022
|
---|---|
Authors: | Faria, Sílvia ; Carvalho, João M. S. ; Vale, Vera Teixeira |
Published in: |
International journal of retail and distribution management. - Bingley : Emerald, ISSN 1758-6690, ZDB-ID 2032071-1. - Vol. 50.2022, 13, p. 184-199
|
Subject: | Commitment | Consumer satisfaction | Design | Retail | Service quality | Stores and supermarkets | Dienstleistungsqualität | Kundenzufriedenheit | Customer satisfaction | Einzelhandel | Retail trade | Konsumentenverhalten | Consumer behaviour | Lebensmitteleinzelhandel | Food retailing | Wettbewerb | Competition | Beziehungsmarketing | Relationship marketing |
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