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Service provider - customer interactions : key to success of innovative services
Hoffmann, Antje; Herstatt, Cornelius - 2005 - [Elektronische Ressource]
products rather than services. However, research in service related innovation activities is highly rewarding, as the service …
Persistent link: https://www.econbiz.de/10009424474
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Innovation and information technology in services
Licht, Georg; Moch, Dietmar - 1997
The missing effect of investments of firms in information and communication technologies on productivity is studied by various recent papers (e.g. Oliner and Sichels 1994, Landauer 1995, Brynjolfsson and Hitt 1996). Several explanations are given for this missing link. Our paper deals with two...
Persistent link: https://www.econbiz.de/10011440920
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Innovation and information technology in services
Licht, Georg - 1997
The missing effect of investments of firms in information and communication technologies on productivity is studied by various recent papers (e.g. Oliner and Sichels 1994, Landauer 1995, Brynjolfsson and Hitt 1996). Several explanations are given for this missing link. Our paper deals with two...
Persistent link: https://www.econbiz.de/10013428107
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Innovation and productivity in services and manufacturing : the role of ICT investment
Aboal, Diego; Tacsir, Ezequiel - 2015
ultimately affect innovation and productivity in Uruguayan service firms compared to manufacturing firms. The results show that …-technological (e.g., organizational or marketing) innovations. ICT and other innovation investments are positively associated with …
Persistent link: https://www.econbiz.de/10011472357
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Service innovation in Philippine industries
Serafica, Ramonette B. - 2016
This paper examines the evidence on service innovation using the 2012 Census of Philippine Business and Industry and … the 2009 Pilot Survey of Innovation Activities. It reveals the wide variation in R and D intensities and differences in … innovation behavior between the manufacturing and services sectors, for example, with respect to information sources and …
Persistent link: https://www.econbiz.de/10011536181
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Innovation in the supply and procurement of rig services
Osmundsen, Petter - 2014
Substantial elements of innovation have been observable during recent years in rig supply, in particular regarding …
Persistent link: https://www.econbiz.de/10010404426
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Giving ideas a chance : systematic development of services in manufacturing industry
Strassl, Johann; Schicker, Günter; Grasser, Christian - 2015
The purpose of this paper is to propose a service development process that is adapted to manufacturing companies and to discuss its implication for companies with a focus on product development and product sales. This paper looks at new service development (NSD) literature and argues for design...
Persistent link: https://www.econbiz.de/10010500611
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Determinants of innovation in Croatian SMEs : comparison of service and manufacturing firms
Božić, Ljiljana; Mohnen, Pierre A. - 2016
Persistent link: https://www.econbiz.de/10011596140