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Student satisfaction with distance education during the COVID-19 first-wave : a cross-cultural perspective
Jung, Seeun; Vranceanu, Radu P. - 2020
Persistent link: https://www.econbiz.de/10012417579
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The value of measuring customer satisfaction
Cho, Jihoon; Aribarg, Anohca; Manchanda, Puneet - 2017 - This version: January 2017
Persistent link: https://www.econbiz.de/10011741909
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Using personalized feedback to increase data quality and respondents' motivation in web surveys?
Kühne, Simon; Kroh, Martin - 2016 - This version: July 8, 2016
Web surveys technically allow providing feedback to respondents based on their previous responses. This personalized feedback may not only be used to target follow-up questions, it also allows test results to be returned immediately to respondents. This paper argues that the possibility of...
Persistent link: https://www.econbiz.de/10011509143
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Homo reciprocans revisited
Zheng, Jin Di - 2017
Do reciprocal workers work more if their wage compares well to similar workers in the economy? Are they more satisfied with their job? Predictions vary from theories. With a survey dataset with a representative sample of the German population, I construct a reference wage and measures for...
Persistent link: https://www.econbiz.de/10011637959
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Beyond technology adoption : homeowner satisfaction with newly adopted residential heating systems
Michelsen, Carl Christian; Madlener, Reinhard - 2015
Persistent link: https://www.econbiz.de/10011408992
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Do LTE service customers have different customer loyalty determinants?
Jung, Wonsuk; Kwon, Young-Sun - 2014
This study explores the determinants of customer loyalty in the Korean mobile telecommunications market with the emphasis on customer satisfaction and switching costs as major predictors of customer loyalty. South Korea has now become one of the world’s most leading mobile service markets with...
Persistent link: https://www.econbiz.de/10010395712
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Frontline employee inspiration in retailing : conceptualization, scale development, sources, and customer outcomes
Neumüller, Kathrin - 2022
Persistent link: https://www.econbiz.de/10013188011
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Thrivers and divers : using non-academic measures to predict college success and failure
Beattie, Graham; Laliberté, Jean-William P.; … - 2016
Persistent link: https://www.econbiz.de/10011548460
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What you don't know ... can't hurt you? : a field experiment on relative performance feedback in higher education
Azmat, Ghazala; Bagues, Manuel F.; Cabrales, Antonio; … - 2016
Persistent link: https://www.econbiz.de/10011481983
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What you don't know... can't hurt you? : a field experiment on relative Performance feedback in higher education
Azmat, Ghazala; Bagues, Manuel F.; Cabrales, Antonio; … - 2016
This paper studies the effect of providing feedback to college students on their position in the grade distribution by … absence of treatment, students' underestimate their position in the grade distribution. The treatment significantly improves … the students' self-assessment. We find that treated students experience a significant decrease in their educational …
Persistent link: https://www.econbiz.de/10011455810