"In today's society, buyers have more power--more information, more at stake, and more control over the sales process--than any time in history. Technology is bringing disruptive change at an ever-increasing pace, creating fear and uncertainty that leaves buyers clinging to the status quo....

About the author -- What are you selling -- The dialogue sales process -- Relationship selling principles -- A business developer's workday - peter's top 10 worklist -- Other important sales topics -- Conclusion -- Appendix I: Relationship selling principles -- Appendix II: Dialogue puzzle --...

Machine generated contents note: pt. 1 Planning it -- 1. Why negotiation is important in organisations -- Working positively with conflict -- Working in project and matrix organisations -- Working in cross-cultural situations -- Working in partnerships -- Win-lose is not an option -- 2. Getting...

William Ury ist Mitautor des Longsellers "Das Harvard-Konzept" (zuletzt BA 8/04) und Autor des Titels "Schwierige Verhandlungen" (BA 12/95). In seinem neuen Titel beschreibt er das eigene "Nein" in Verhandlungsprozessen mit dem Ziel, das Gegenüber nicht zu verletzen und die...