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Empowerment effects across cultures
Hui, Michael K.; Au, Kevin Y.; Fock, Henry - 2009
Persistent link: https://www.econbiz.de/10003835642
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Customer loyalty
East, Robert; Wright, Mike; Vanhuele, M. - 2010
Persistent link: https://www.econbiz.de/10003924353
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Segmenting cyberspace : a customer typology for the internet
Barnes, Stuart J. - 2008
Persistent link: https://www.econbiz.de/10003657602
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Survival-enhancing learning in the Manhattan hotel industry, 1898 - 1980
Baum, Joel A. C.; Ingram, Paul - 2008
Persistent link: https://www.econbiz.de/10003798251
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The changing basis of competition in organizational populations : the Manhattan hotel industry , 1898 - 1990
Baum, Joel A. C. - 2010
Persistent link: https://www.econbiz.de/10003889226
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The dimensions, antecedents, and consequences of emotional labor
Morris, J. Andrew; Feldman, Daniel C. - 2008
Persistent link: https://www.econbiz.de/10003829118
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Living the brand at Airtours Holidays : making the connection between brand, culture and employee satisfaction
Bungay Stanier, Michael - 2009
Persistent link: https://www.econbiz.de/10003785206
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Towards a unifying marketing approach through service
Baron, Steve (contributor) - 2010
Persistent link: https://www.econbiz.de/10008664676
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The creation of the sub-discipline of services marketing
Baron, Steve (contributor) - 2010
Persistent link: https://www.econbiz.de/10008664678
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The development of ideas for the marketing of services
Baron, Steve (contributor) - 2010
Persistent link: https://www.econbiz.de/10008664679