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Do you want to keep your customers forever?
Pine, B. Joseph; Peppers, Don; Rogers, Martha - 2009
Persistent link: https://www.econbiz.de/10008860039
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Living the brand at Airtours Holidays : making the connection between brand, culture and employee satisfaction
Bungay Stanier, Michael - 2009
Persistent link: https://www.econbiz.de/10003785206
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The creation of the sub-discipline of services marketing
Baron, Steve (contributor) - 2010
Persistent link: https://www.econbiz.de/10008664678
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The development of ideas for the marketing of services
Baron, Steve (contributor) - 2010
Persistent link: https://www.econbiz.de/10008664679
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The antecedents and consequences of commitment in bank-corporate relationships : evidence from the Chinese banking market
Guo, Xin; Duff, Angus; Hair, Mario - In: Chinese management in the 'harmonious society' : …, (pp. 123-144). 2011
Persistent link: https://www.econbiz.de/10008907264
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Customer loyalty
East, Robert; Wright, Mike; Vanhuele, M. - 2010
Persistent link: https://www.econbiz.de/10003924353
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The driving forces of customer loyalty : a study of internet service providers in Hong Kong
Cheng, T. C. E.; Lai, L. C. F.; Yeung, A. C. L. - In: Transforming e-business practices and applications : …, (pp. 44-61). 2010
Persistent link: https://www.econbiz.de/10003925108
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Supply-chain integration : implications for mass customization, modularization and postponement strategies
Hsuan Mikkola, Juliana; Skjøtt-Larsen, Tage - 2008
Persistent link: https://www.econbiz.de/10003727046
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A framework for analysis of data quality research
Wang, Yng-Yuh Richard; Storey, Veda C.; Firth, … - 2008
Persistent link: https://www.econbiz.de/10003763107
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Empowerment effects across cultures
Hui, Michael K.; Au, Kevin Y.; Fock, Henry - 2009
Persistent link: https://www.econbiz.de/10003835642