In August 2007 the United Kingdom experienced its first bank run in over 140 years. Although Northern Rock was not a particularly large bank (it was at the time ranked 7th in terms of assets) it was nevertheless a significant retail bank and a substantial mortgage lender. In fact, ten years...

The question of how retail banks adapt to a changing market place that is driven by disruptive Fintech firms is increasingly becoming important. This is especially critical in East Africa where banks have traditionally had limited presence. This paper examines the impact of digital technologies...

Ph. Schädler: Einleitende Gedanken.- K. Spremann: Kundenwünsche im Private Banking.- H. R. Kaufmann: Profilveränderung des Privat Bankers: Zunehmende Bedeutung des Customer-Relationship-Marketing.- A. Cortés: Behavioral Finance im Private Banking.- M. J. Menichetti: Die...