Rishi, Bikramjit (ed.); Bandyopadhyay, Subir (ed.) - 2018
Citizen relationship management by government of india through social media channels / Rajan Gupta, University of Delhi …, India, Saibal Pal, Defence Research & development Organization and Sunil K. Muttoo, University of Delhi, India -- Academia … engagement and return on engagement / Ritu Srivastava, MDI Gurgaon, India -- The consumer engagement/return on social media …