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The role of consumer confidenc...
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Analyzing customer relationships: linking relational constructs and marketing instruments to customer behavior
Verhoef, Peter C.
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2001
Persistent link: https://www.econbiz.de/10001690145
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Toward a further understanding of drivers of customer loyalty across economic conditions, industries, firms, and customers
Ou, Yi-chun
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2014
Persistent link: https://www.econbiz.de/10010360025
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