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Adoption of Multi Criteria Decision Support Systems

Obwegeser, Nikolaus - 2011

Multi-criteria decision-making (MCDM) represents one of the core research streams in the field of operations research (OR). Altough numerous sound MCDM methods for various kind of applications exist, the application of such methods in the practical field is found rarely. The reason for this gap...

Persistent link: https://www.econbiz.de/10009480911

Evaluating Customer Service Representative Staff Allocation and Meeting Customer Satisfaction Benchmarks: DEA Bank Branch Analysis

Min, Elizabeth Jeeyoung - 2011

Customer Service Representative resource allocation efficiency of a major Canadian bank’s model. Two DEA models are proposed … broken down into branch size segments and geographical regions for analysis. A comparison is conducted between the DEA model … results and the Bank’s performance ratios and benchmarks, validating the use of the proposed DEA models for resource …

Persistent link: https://www.econbiz.de/10009455394

Banking Efficiency, Consolidation and Foreign Ownerhip: Evidence from the Polish Banking Market

Havrylchyk, Olena - 2005

The thesis consists of four separate papers that can be read individually.In the first paper “Efficiency of the Polish Banking Industry: Foreignversus Domestic Banks” we analyze the efficiency of foreign and domesticbanks. The second paper entitled “Foreign Acquisitions and Industry...

Persistent link: https://www.econbiz.de/10009460741