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Service process design and man...
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Dienstleistungsqualität
4
Hospital
4
Krankenhaus
4
Service quality
4
Lieferantenmanagement
3
Supplier relationship management
3
Beziehungsmarketing
2
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2
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2
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Kostenmanagement
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Kundenzufriedenheit
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Gemmel, Paul
10
Vandaele, Darline
8
De Man, Stefanie
2
Annemans, Lieven
1
Dierckx, Rudi
1
Lievens, Annouk
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Rangarajan, Deva
1
Rijk, Peter van
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Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
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Working paper series / Universiteit Gent, Faculteit Economie en Bedrijfskunde
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ECONIS (ZBW)
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How to govern business services exchanges : contractual and relational issues
Vandaele, Darline
;
Rangarajan, Deva
;
Gemmel, Paul
; …
-
2007
Persistent link: https://www.econbiz.de/10003417295
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2
Dealing with business service transactions after the sourcing decision : influence of contract and uncertainty
Vandaele, Darline
(
contributor
);
Gemmel, Paul
(
contributor
)
-
2007
Persistent link: https://www.econbiz.de/10003407629
Saved in:
3
Performance implications of in-role and extra-role behavior of frontline service employees
Vandaele, Darline
(
contributor
);
Gemmel, Paul
(
contributor
)
-
2006
Persistent link: https://www.econbiz.de/10003376947
Saved in:
4
An integrative model of the management of hospital physician relationships
Trybou, Jeroen
;
Gemmel, Paul
;
Annemans, Lieven
-
2010
Persistent link: https://www.econbiz.de/10003977011
Saved in:
5
Hospital Process Orientation (HPO) : the development of a measurement tool
Gemmel, Paul
(
contributor
);
Vandaele, Darline
(
contributor
); …
-
2007
Persistent link: https://www.econbiz.de/10003581303
Saved in:
6
Development of a measurement scale for business-to-business service quality : assessment in the facility services sector
Vandaele, Darline
(
contributor
);
Gemmel, Paul
(
contributor
)
-
2004
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10002397120
Saved in:
7
Impact of support services on end-users' satisfaction
Vandaele, Darline
(
contributor
);
Gemmel, Paul
(
contributor
)
-
2005
Persistent link: https://www.econbiz.de/10002718012
Saved in:
8
The waiting experience and consumer perception of service quality in outpatient clinics
De Man, Stefanie
(
contributor
); …
-
2004
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10002002067
Saved in:
9
Service level agreements : een literatuuroverzicht
Vandaele, Darline
(
contributor
);
Gemmel, Paul
(
contributor
)
-
2003
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001749359
Saved in:
10
Patients' and personnel's perceptions of service quality and patient satisfaction in nuclear medicine
De Man, Stefanie
;
Gemmel, Paul
;
Vlerick, Peter
;
Rijk, …
-
2002
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001735478
Saved in:
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