Development of a measurement scale for business-to-business service quality : assessment in the facility services sector
Darline Vandaele; Paul Gemmel
| Year of publication: |
Sept. 2004 ; [Elektronische Ressource]
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| Other Persons: | Vandaele, Darline (contributor) ; Gemmel, Paul (contributor) |
| Publisher: |
Gent : Faculteit Economie en Bedrijfskunde, Univ. Gent |
| Subject: | Lieferantenmanagement | Supplier relationship management | Dienstleistungsqualität | Service quality | Messung | Measurement | Theorie | Theory |
| Extent: | Online-Ressource, 30 p. = 387 KB, text |
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| Series: | Working paper series / Universiteit Gent, Faculteit Economie en Bedrijfskunde. - Gent : [Verlag nicht ermittelbar], ZDB-ID 2623489-0. - Vol. 259 |
| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Graue Literatur ; Non-commercial literature ; Arbeitspapier ; Working Paper |
| Language: | English |
| Notes: | Record-last-verified: 18-04-05 Systemvoraussetzungen: Acrobat reader |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10002397120