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Describing the relationships between tourist satisfaction and destination loyalty in a segmented and digitalized market
Neuts, Bart; Romão, João; Leeuwen, Eveline S. van - 2013
tourist loyalty is well founded, recent progress in e-services has opened new opportunities for informing and attracting … visitors. This paper examines the potential effects of e-services in an inclusive model of destination loyalty towards the city … satisfaction and loyalty, especially with regard to a number of tourist subgroups. …
Persistent link: https://www.econbiz.de/10010224808
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Tourist loyalty and urban e-services : a comparison of behavioural impacts in Leipzig and Amsterdam
Romão, João; Leeuwen, Eveline S. van; Neuts, Bart; … - 2013
Persistent link: https://www.econbiz.de/10010245523
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Exploring utility, attitude, intention to use, satisfaction, and loyalty in B2C/P2P car-sharing economy
Lee, Sunme; Cho, Yoon Cheong - 2015
, satisfaction, loyalty, and intention to use for both cases of B2C and P2P car-sharing. Study 1 examines the effects of the level of … utility related to the levels of satisfaction and loyalty to existing users and intentions to use and expected satisfaction to …
Persistent link: https://www.econbiz.de/10012182066
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The impacts of value, disconfirmation and satisfaction on loyalty : evidence from international higher education setting
Pham, Hiep Hung; Lai, Sue Ling; Quan Hoang Vuong - 2017
Persistent link: https://www.econbiz.de/10011823595
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The value of measuring customer satisfaction
Cho, Jihoon; Aribarg, Anohca; Manchanda, Puneet - 2017 - This version: January 2017
Persistent link: https://www.econbiz.de/10011741909
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Sales impact of servicescape's emotional and rational stimuli : a survey study
Morone, Andrea; Nemore, Francesco; Schirone, Dario Antonio - 2018
appliances and home accessories. Firstly, we apply the SOR model to evaluate loyalty program participation impact on consumers …
Persistent link: https://www.econbiz.de/10011818420
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Beyond technology adoption : homeowner satisfaction with newly adopted residential heating systems
Michelsen, Carl Christian; Madlener, Reinhard - 2015
Persistent link: https://www.econbiz.de/10011408992
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Impact of workforce flexibility on customer satisfaction : empirical framework & evidence from a cleaning services platform
Astashkina, Ekaterina; Momot, Ruslan; Salikhov, Marat - 2018
Problem definition: Contrary to classic applications of matching theory, in most contemporary on-demand service platforms, matches can not be enforced because workers are flexible – they choose their tasks. Such flexibility makes it difficult to manage workers while keeping customers...
Persistent link: https://www.econbiz.de/10012219348
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Service quality in electricity distribution in Brazil : a Malmquist approach
Marinho, Alexandre; Resende, Marcelo - 2016
The paper undertakes a dynamic analysis for service quality in the electricity distribution in Brazil between 2010 and 2014 based on Malmquist indexes constructed upon Data Envelopment Analysis (DEA) distance functions. The motivation for the less usual consideration of efficiency frontiers for...
Persistent link: https://www.econbiz.de/10011586315
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The mediating role of psychosocial benefits in the satisfaction formation process
Prevo, Olaf; Leunisse, Patrick; Roest, Henk - 1999
In this paper we investigate the mediating role of psychosocial benefits in the customersatisfaction/dissatisfaction formation process. Most research on this subject deals with thecausality direction of psychosocial benefits and satisfaction, sometimes preceded by anoverall functional benefit...
Persistent link: https://www.econbiz.de/10011300554