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Referenzqualität : theoretische Einordnung, Managementansätze und zukünftiger Forschungsbedarf
Klein, Andreas; Lohaus, Daniela - 2007
Persistent link: https://www.econbiz.de/10013441126
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Dienstleistungskolloquium am 21.04.2005 an der Universität Kaiserslautern : [... das 3. Dienstleistungskolloquium ...]
Corsten, Hans (contributor) - Dienstleistungskolloquium <3, 2005, Kaiserslautern> - 2005
Persistent link: https://www.econbiz.de/10003092847
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Qualitätskriterien für Dienstleistungen
Meerkatz, Jörg - 2010
Persistent link: https://www.econbiz.de/10009544520
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Service level agreements : een literatuuroverzicht
Vandaele, Darline (contributor); Gemmel, Paul (contributor) - 2003 - [Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001749359
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From measurement to management : the influence of it on service operations
Bielowski, Alexander (contributor);  … - 2002 - [Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001781960
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Managing retention in service relationships
Aflaki, Sam; Popescu, Ioana - 2012 - 2. rev. vers. of 2011/80/DS
Persistent link: https://www.econbiz.de/10009625502
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Managing retention in service relationships
Aflaki, Sam; Popescu, Ioana - 2011 - Rev. vers. of 2010/32/DS
Persistent link: https://www.econbiz.de/10009357252
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Managing retention in service relationships
Aflaki, Sam; Popescu, Ioana - 2013 - Rev. vers. of 2012/42/DS
Persistent link: https://www.econbiz.de/10009785999
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Managing satisfaction in relationships over time
Aflaki, Sam; Popescu, Ioana - 2010
Persistent link: https://www.econbiz.de/10008807683