Public sector reform has focussed attention on how different models of change can contribute to organizational metamorphosis. Traditional “top down” approaches are unlikely to achieve the necessary change. Instead, using a case study of an Irish public sector organization, this article...

The effectiveness of the Competing Values Framework (CVF) as a means to determine human resource development needs was examined. Members of the board of directors and all full‐time employees of a Cooperative assessed the current status of the organizational culture and the nature of culture...

Because of the volatile business environment, organizations are in a state of unprecedented change, which numerous observers have called chaos. Under current, unstable, perhaps chaotic, conditions, there is a window of opportunity for human resources (HR)/change leader professionals to step up...

This paper describes AIB’s Learning and Development Programme (LDP) for graduates, developed in 1999. AIB saw it as imperative to ensure that the investment being made by the organization on the recruitment front was well used to ensure that graduates were developed and retained within the...

This paper discusses the mentoring scheme developed at the Cheltenham and Gloucester College of Higher Education. The author, while working on her MA dissertation, was asked to join the College Mentor Scheme Working Group, which had been formed to improve the mentoring scheme. The specific...

Purpose – The purpose of this paper is to describe Microsoft's activities in encouraging employability and to show how these activities provide strategic advantage Design/methodology/approach – Two of Microsoft's corporate responsibility initiatives linked to the development of employment in...

This article introduces a process that helps companies define and develop their current and future corporate cultures. Working with the top executives within a company, the process enables participants to identify their internal organization’s subcultures as well as the culture of the external...

Purpose – This paper aims to analyze the role of human capital (HC), human resource development (HRD) and vocational educational and training (VET) in the emerging Indian economy. How may we define the HC, HRD and VET in India? To what extent and how as HRD investments in India contributed to...

Considers management views on the operation of quality management (QM) strategies in two service sector organizations, financial services and hotel and catering – based on open‐ended interviews with managerial staff. Considers some of the soft/HRM aspects of quality management. Finds that...

Purpose – This article outlines a framework that enables company leaders to make assessments of the pay‐off from human‐capital investments. Design/methodology/approach – This briefing is prepared by an independent writer who adds her own comments and places the article in context....