Because of the volatile business environment, organizations are in a state of unprecedented change, which numerous observers have called chaos. Under current, unstable, perhaps chaotic, conditions, there is a window of opportunity for human resources (HR)/change leader professionals to step up...

Public sector reform has focussed attention on how different models of change can contribute to organizational metamorphosis. Traditional “top down” approaches are unlikely to achieve the necessary change. Instead, using a case study of an Irish public sector organization, this article...

The effectiveness of the Competing Values Framework (CVF) as a means to determine human resource development needs was examined. Members of the board of directors and all full‐time employees of a Cooperative assessed the current status of the organizational culture and the nature of culture...

Examines the response of a utilities company (UtilityCo) to the commercial pressures associated with privatisation and a requirement for it to genuinely change employee expectations about the future ways in which the company would need to operate. It describes a cultural change programme centred...

Purpose – This paper seeks to develop a model for risk management of knowledge loss in a project‐based organization in Iran. Design/methodology/approach – This study uses a multi‐stage research approach. In the first stage, existing practices are examined to develop a model for risk...

Family run businesses invariably find it difficult to professionalize their management systems. The present case is an interesting illustration of this problem. The packaging machinery manufacturing company, KTL, had established a mark for itself and grown to a reasonable size. It was now...

The quality of hospitality education is a topical issue. It is being increasingly realised that the education level of tourism employees impacts on the quality of a country’s tourism industry. As the most tourism‐oriented region globally, the Caribbean is slowly awakening to the realisation...

Purpose – To understand how identification and commitment can be sustained among members of a development organization where high performance is of paramount importance and success has important human consequences. This study examined members' identification and commitment within a development...

Purpose – This paper is derived from a two‐year study that sought to provide a critical understanding of the current state of business leadership development (BLD) and to identify directions for innovative future practice. The first of two companion papers, this contribution aims to examine...

Purpose – The purpose of this study was to examine how human resource development (HRD) programs promote the linkage between knowledge transfer and knowledge creation in engineering departments. Design/methodology/approach – This study adopted a case study approach to the Toyota Technical...