Any firm participating in external (or inter‐firm) benchmarking anticipates at least two benefits: useful statistics on … actions. Using data from a five‐year benchmarking program for firms engaged in import operations, this research illustrates … quantitative data, the structure of ongoing inter‐firm benchmarking programs must facilitate the firms’ receipt of information that …

questions of this study ask which performance indicators should be improved and which benchmarking partners should be chosen …-friendly template for benchmarking has been developed as a tool for self-evaluation and self-improvement by having a systematic … internal and external benchmarking partners for the corresponding indicators. Research limitations/implications – There is more …

Institute has introduced a European model for quality management. In this regard, a benchmarking has been carried out, comparing … benchmarking between two public service organisations in different fields and it was made by third parties focusing on the quality …

performance benchmarking; how requirements for a standardised chart of accounts are handled; and what the role of regulatory … the firms. An interpretation of common accounting rules can be negotiated in a collaborative network. The benchmarking … implications – Harmonisation of accounting data are of immense importance when benchmarking performance, but discretion in …

application of the total productive maintenance concept, kaizen , employee training and employee empowerment. The benchmarking of …

, customer satisfaction and retention, and profitability. Benchmarking is a process for measuring a firm’s performance against … the best‐in‐class, and using such an analysis to meet or exceed the best‐in‐class performance. Develops a benchmarking … this method is demonstrated through its use in competitive and internal benchmarking of equipment field services in the …

Describes the redesign of manufacturing processes through re‐engineering and benchmarking. Demonstrates how to redesign …