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Contact‐center training ignites culture change at DRL : Program boosts profitability and standards of service

In: Human Resource Management International Digest 19 (2011) 5, pp. 9-11

Purpose – Describes how UK online white‐goods retailer DRL Ltd has seen higher sales, better customer satisfaction and a greater appetite for change following award‐winning training for its contact‐center employees. Design/methodology/approach – Explains the reasons for the training,...

Persistent link: https://www.econbiz.de/10014752592

K2 & AXA Insurance (UK) – transforming the culture in a key part of the organization

Constable, Jim - In: Strategic HR Review 11 (2012) 4, pp. 205-210

Purpose – K2's work with AXA (UK) has developed from a single “athlete at work” workshop for one manager into a high‐performance … performance culture within AXA's critical claims business and giving the teams improved control over their results outcome. Design … and all‐round better performance. Findings – The author demonstrates how a structured, premeditated performance program …

Persistent link: https://www.econbiz.de/10015015194

Tetra Pak extends HR department's arm : Competence coaches take on a personnel role

In: Human Resource Management International Digest 16 (2008) 4, pp. 6-8

Purpose – Analyzes devolution from HR departments to the line at the plant engineering and automation unit of global food‐processing and packaging company Tetra Pak. Design/methodology/approach – Highlights a new HR‐orientated management role created to replace the traditional...

Persistent link: https://www.econbiz.de/10014752325

Getting the measure of HR

Mahoney‐Phillips, John; Adams, Anna - In: Strategic HR Review 9 (2009) 1, pp. 5-9

Purpose – The purpose of this case study is to describe how a global financial organization's corporate HR function, in partnership with divisional HR functions, increased the impact of HR initiatives through the development of an integrated and benchmarked metrics framework....

Persistent link: https://www.econbiz.de/10015015119

Reconceptualising line management in project‐based organisations : The case of competence coaches at Tetra Pak

Bredin, Karin; Söderlund, Jonas - In: Personnel Review 36 (2007) 5, pp. 815-833

Purpose – The aim of the article is to analyse HR devolution from HR departments to the line. Two important problems are addressed. The first problem concerns the disregard for the changes in line management that comes with HR devolution. The second problem addressed deals with the lack of...

Persistent link: https://www.econbiz.de/10014974023

Transition and human resources in Slovakia

Letiche, Hugo - In: Personnel Review 27 (1998) 3, pp. 213-226

Questions whether human resources are being viewed in Slovakia in a manner which transcends profit maximisation. Compares three cases of corporate HR action in post‐communism: two take place within multinationals which have set up shop in the former Czechoslovakia and one is a domestic success...

Persistent link: https://www.econbiz.de/10014974476

AIB’s learning and development programme for graduates – a case study of a strategic initiative

Murphy, Judy - In: Career Development International 7 (2002) 5, pp. 296-299

This paper describes AIB’s Learning and Development Programme (LDP) for graduates, developed in 1999. AIB saw it as imperative to ensure that the investment being made by the organization on the recruitment front was well used to ensure that graduates were developed and retained within the...

Persistent link: https://www.econbiz.de/10014693297

A study of the mentoring scheme at Cheltenham and Gloucester College of Higher Education: issues of equity and justice

Hetherington, Clare - In: Career Development International 7 (2002) 5, pp. 300-304

This paper discusses the mentoring scheme developed at the Cheltenham and Gloucester College of Higher Education. The author, while working on her MA dissertation, was asked to join the College Mentor Scheme Working Group, which had been formed to improve the mentoring scheme. The specific...

Persistent link: https://www.econbiz.de/10014693298

Developing the wider role of business in society: the experience of Microsoft in developing training and supporting employability

Bonfiglioli, Elena; Moir, Lance; Ambrosini, Véronique - In: Corporate Governance: The international journal of … 6 (2006) 4, pp. 401-408

Purpose – The purpose of this paper is to describe Microsoft's activities in encouraging employability and to show how these activities provide strategic advantage Design/methodology/approach – Two of Microsoft's corporate responsibility initiatives linked to the development of employment in...

Persistent link: https://www.econbiz.de/10014694929

Creating a winning corporate culture: experience inside the Asian telecommunications industry

Elashmawi, Farid - In: European Business Review 12 (2000) 3, pp. 148-156

This article introduces a process that helps companies define and develop their current and future corporate cultures. Working with the top executives within a company, the process enables participants to identify their internal organization’s subcultures as well as the culture of the external...

Persistent link: https://www.econbiz.de/10014713053