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Contact‐center training ignites culture change at DRL
In: Human Resource Management International Digest 19 (2011) 5, pp. 9-11
Purpose – Describes how UK online white‐goods retailer DRL Ltd has seen higher sales, better customer satisfaction and a greater appetite for change following award‐winning training for its contact‐center employees. Design/methodology/approach – Explains the reasons for the training,...
Persistent link: https://www.econbiz.de/10014752592
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K2 & AXA Insurance (UK) – transforming the culture in a key part of the organization
Constable, Jim - In: Strategic HR Review 11 (2012) 4, pp. 205-210
Purpose – K2's work with AXA (UK) has developed from a single “athlete at work” workshop for one manager into a high‐performance … performance culture within AXA's critical claims business and giving the teams improved control over their results outcome. Design … and all‐round better performance. Findings – The author demonstrates how a structured, premeditated performance program …
Persistent link: https://www.econbiz.de/10015015194
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Tetra Pak extends HR department's arm
In: Human Resource Management International Digest 16 (2008) 4, pp. 6-8
Purpose – Analyzes devolution from HR departments to the line at the plant engineering and automation unit of global food‐processing and packaging company Tetra Pak. Design/methodology/approach – Highlights a new HR‐orientated management role created to replace the traditional...
Persistent link: https://www.econbiz.de/10014752325
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Getting the measure of HR
Mahoney‐Phillips, John; Adams, Anna - In: Strategic HR Review 9 (2009) 1, pp. 5-9
Purpose – The purpose of this case study is to describe how a global financial organization's corporate HR function, in partnership with divisional HR functions, increased the impact of HR initiatives through the development of an integrated and benchmarked metrics framework....
Persistent link: https://www.econbiz.de/10015015119
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Reconceptualising line management in project‐based organisations
Bredin, Karin; Söderlund, Jonas - In: Personnel Review 36 (2007) 5, pp. 815-833
Purpose – The aim of the article is to analyse HR devolution from HR departments to the line. Two important problems are addressed. The first problem concerns the disregard for the changes in line management that comes with HR devolution. The second problem addressed deals with the lack of...
Persistent link: https://www.econbiz.de/10014974023
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Transition and human resources in Slovakia
Letiche, Hugo - In: Personnel Review 27 (1998) 3, pp. 213-226
Questions whether human resources are being viewed in Slovakia in a manner which transcends profit maximisation. Compares three cases of corporate HR action in post‐communism: two take place within multinationals which have set up shop in the former Czechoslovakia and one is a domestic success...
Persistent link: https://www.econbiz.de/10014974476
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Performance appraisal at Kashipur Textiles Limited
Varman, Rahul - In: Journal of Advances in Management Research 2 (2005) 1, pp. 89-96
they introduced a progressive looking, formal performance appraisal system. The case illustrates the problems that the …
Persistent link: https://www.econbiz.de/10014839880
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The future of hospitality education in Grenada
McDonald, Michelle L.; Hopkin, Royston O. - In: International Journal of Contemporary Hospitality Management 15 (2003) 3, pp. 156-160
The quality of hospitality education is a topical issue. It is being increasingly realised that the education level of tourism employees impacts on the quality of a country’s tourism industry. As the most tourism‐oriented region globally, the Caribbean is slowly awakening to the realisation...
Persistent link: https://www.econbiz.de/10014762586
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Organizational identification and commitment of members of a human development organization
Hup Chan, Sow - In: Journal of Management Development 25 (2006) 3, pp. 249-268
where high performance is of paramount importance and success has important human consequences. This study examined members …
Persistent link: https://www.econbiz.de/10014882425
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Aligning business leadership development with business needs: the value of discrimination
Bailey, Catherine; Clarke, Martin - In: Journal of Management Development 27 (2008) 9, pp. 912-934
Purpose – This paper is derived from a two‐year study that sought to provide a critical understanding of the current state of business leadership development (BLD) and to identify directions for innovative future practice. The first of two companion papers, this contribution aims to examine...
Persistent link: https://www.econbiz.de/10014882597