Purpose – The purpose of this study is to highlight a key strategic initiative within the former ADC Company (now part of TE Connectivity) called “Lean Pull Replenishment”, designed and implemented to achieve Six Sigma customer service excellence. This case study would also help facilitate...

Purpose A process improvement sampling methodology, known as process variation diagnostic tool (PROVADT), was proposed by Cox et al. (2013). The method was designed to support the objectivity of Six Sigma projects performing the measure-analyse phases of the...

Purpose – The purpose of this paper is to examine the efficiency and objectivity of current Six Sigma practices when at the measure/analyse phase of the DMAIC quality improvement cycle. Design/methodology/approach – A new method, named process variation diagnostic tool (PROVADT),...

Purpose – This paper aims to resolve a staffing solution for a purchasing department at the University of Miami to expand a service request bulk purchasing program that generates savings for the university and respective departments. Design/methodology/approach – The well‐known lean Six...

Purpose The purpose of this study is to present the implementation of Six Sigma in a solenoid valve manufacturing company in China. The project aims to reduce the solenoid valve defects, decrease the cost of poor quality, increase customer satisfaction and improve the long-term profitability of...

Purpose – The paper reports case studies conducted in services organizations that apply Six Sigma in an emerging economy. Aspects of human resources and full-time specialist, infra-structure, top management leadership, customer requirements, focus on financial and non-financial results,...

Purpose – Six Sigma within small and medium‐sized enterprises (SMEs) is rapidly emerging as the new wave of change in Six Sigma. The purpose of this paper is to review the implications of applying Six Sigma methodology over the SMEs, taking a specific case of a bicycle chain manufacturing...

Purpose – This paper aims to address the issue of sustainability of excellence in today's turbulent environment and evaluates the effectiveness (to achieve objectives) of quality strategy in a DAP‐winning company. Design/methodology/approach – A face‐to‐face interview and a literature...