Showing 1 - 10 of 43
Purpose The purpose of this paper is to explore how functional and appropriateness arguments influence the adoption of modularity principles during the design of a professional service architecture. Design/methodology/approach Action design research was conducted to examine the design process of...
Persistent link: https://www.econbiz.de/10014791587
Purpose The purpose of this paper is to explore and analyze relationships between contextual factors, and micro-cognitive, emotional and relational factors, influencing the strategic decision-making process. Design/methodology/approach The relative roles of “rationality,” “intuition” and...
Persistent link: https://www.econbiz.de/10014729793
consistent ways. The EPT draws on psychodynamic psychology, which emphasizes the importance of emotion in driving behavior, often …
Persistent link: https://www.econbiz.de/10015015182
Purpose – The purpose of this paper is to introduce and discuss the concepts of service convergence and service integration, illustrate them in the context of the medical tourism industry, and link them to factors that contributed to the success of a medical tourism firm....
Persistent link: https://www.econbiz.de/10014825616
The complexity of modern policing requires an accountable police service to operate in a diverse society, where support/trust must be earned by action and deed. The article examines the potential of market orientated strategies in facilitating policing initiatives, such as community policing and...
Persistent link: https://www.econbiz.de/10014798670
With public services operating as monopolies, dissatisfied users cannot exit from the relation without changing patronage. Apart from exit from the region, voicing their dissatisfaction in order to influence the service offer becomes the only alternative. Industries and companies may be...
Persistent link: https://www.econbiz.de/10014799262
To meet the management challenges of the 1990s, governments must fundamentally reexamine their approaches to administrative policy. In most governments, administrative policies, such as contracting, procurement, information technology, land and internal government services, are often dominated...
Persistent link: https://www.econbiz.de/10014799289
Explores recent changes where, like other public sector organizations, the probation service did not escape the managerial revolution. The service has become increasingly focused in its objectives on policies determined by the Home Office, policies which have tended to measure numerical data...
Persistent link: https://www.econbiz.de/10014799332
In the UK the Benefits Agency is seeking to process its business more efficiently, and commissioned research to investigate the number and nature of the contacts customers have with the Agency. The paper draws on this research and outlines the case for adopting a longitudinal perspective to...
Persistent link: https://www.econbiz.de/10014799409
This paper reports a study that was carried out to obtain comprehensive performance ratings to gauge the productive and service quality performance of a public transit company using a recent performance measurement method called operational competitiveness rating (OCRA) analysis. The computed...
Persistent link: https://www.econbiz.de/10014789574