Purpose – The purpose of this paper is to trace the process by which the new management of airline El Al sought to implement a premium service strategy and to assimilate this strategy into its organizational culture. It aims to focus on the human resources aspects of the changes....

Purpose – This paper aims to highlight interventions that promote female (and male) faculty’s ability to balance work-family issues at a specific academic institution, in response to a demand in the literature that examines the intersection between research and implementation of...

Purpose – The use of the general satisfaction index (GSI) concept is a great way to measure the organizational climate. However, the traditional concept has an inaccurate calculation approach. In order to review this concept, the purpose of this paper is to propose a methodology to obtain this...

Purpose The purpose of this paper is to examine the role of organisational climate in readiness for change (RFC) with particular focus on Lean Six Sigma (LSS) and to develop and operationalise an instrument to measure organisational climate to determine the organisational readiness of the Kenya...

Purpose – Looking at the Scandinavian information systems development (ISD) approach in contrast to more traditional ISD approaches, this paper reflects on experiences of the roles of the participants in an ISD process. The study aims to demonstrate how the theoretical knowledge of academic...

Purpose – The purpose of this paper is to discover how non‐unionised representatives (NERs) are created and what their role is in comparison to unionised representation. The authors aim to analyse why the institution of non‐unionised employee representation is created if its functions...

Purpose – The purpose of this paper is to describe the initiatives that have helped to place mobile‐network operator O2 in the top five Best Big Companies to Work For in the UK. Design/methodology/approach – Highlights the use of several employee‐communication tools and a new...

Purpose – The paper describes the methods used at Grupo Losán, a Spanish group of timber‐processing firms, to design and implement a preventive‐maintenance program in accordance with continuous‐improvement and total quality management philosophies. Design/methodology/approach – The...

Purpose – Analyzes the communication processes from both a management and an employee viewpoint during a corporate‐value implementation process at NEG Micon, a Danish windmill company. Design/methodology/approach – Examines the reasons for the introduction of new values at the company, the...

Purpose – This paper aims to analyze the communication processes from both a management and an employee view during a corporate value implementation process within a Danish windmill company. The purpose of this paper is to develop further understanding of the potential problems that may occur...