communicated vision, prioritised objectives and appropriate performance metrics. With any business strategy and investment project …

development. Provides a list of initiatives to improve performance.  …

Purpose – The purpose of this paper is to present a framework for improving innovation capability through performance … performance measurement in SMEs is presented. Key issues that must be addressed are highlighted and discussed. Practical …/implications – The paper contains suggestions for improving innovation capability through performance measurement. Using the results of …

Measuring service performance in an appropriate way has received widespread attention due to the vital role customer … service plays in gaining competitive advantages. Since service performance directly correlates with customer satisfaction …, measuring service performance that attempts to assess validity is a concern for many firms. The new proposed index, the service …

This paper presents an argument that it is appropriate to develop a model of project management (PM) performance from … models for assessing quality management. The paper presents a model, labelled the project management performance assessment … (PMPA) model, based upon the EFQM business excellence model. The model proposes six criteria for assessing PM performance …

Purpose – This paper aims to discuss the association between human resource management and performance from a process … that HRM system strength mediates the effects of an aligned strategy on performance. In this sense, the paper argues that … between HRM and organizational performance by presenting a new model that integrates HRM strategy formulation and …

performance by suggesting a framework in which social networks among members provide an explicit mechanism linking employees’ PSM … with their performance and by proposing several empirically testable propositions. Design/methodology/approach – The author … relationship quality, which will positively affect performance. Originality/value – This paper provides opportunities for future …