the form of crowding, consumer risk perception during the crisis and their impact on consumers' and employees’ behavioral … servicescape and risk literature. It then examines and delineates the concepts of crowding, density and associated risk perceptions … situation, to what extent risk is perceived during consumption and the impact of crowding and store density on employee and …

in new ways. Findings – Sustainability challenges the effectiveness of traditional marketing thought and action. New and …

sustainability in heritage tourism operations. Design/methodology/approach – A conceptual model and three propositions are created …

sustainability initiatives. The authors believe that this is the first attempt to address all three questions in a single paper, and … one of the earliest to focus on these in B2B markets. Design/methodology/approach The sustainability initiatives of B2B … conceptual frameworks were developed, illustrating why firms partake in sustainability initiatives and when and how they may do …

, or achieving high levels of both. Sustainability requires effective trade-offs among economic, environmental and social … sustainability frameworks by examining the nature and dimensionality of resilience and linking it to ambidexterity. The proposed …

Purpose The purpose of this paper is to develop a framework for a sustainability model to be used by industrial … companies for establishing a competitive advantage. Design/methodology/approach Literature is replete with sustainability models … a novel approach for comparing/normalizing data from all three components of the Triple Bottom Line (3BL) sustainability …

can be leveraged to implement a comprehensive sustainability strategy. By combining macro‐level (organization‐wide) with … in sustainability endeavors. Design/methodology/approach – A narrative synthesis approach is used to integrate extant … sustainability efforts. Findings – The path to successful sustainability efforts hinges on both “macro” and “micro” organizational …