Purpose – Increased business competition requires even more rapid and sophisticated information and data analysis. These requirements challenge performance management to effectively support the decision making process. Business analytics is an emerging field that can potentially extend the...

Purpose – Process orientation, which involves managing organizations based on horizontal end-to-end processes, has been shown to increase the quality of products/services, decrease costs, and make business functions faster and more reliable. However, current process orientation methods are...

Purpose – The purpose of this paper is to identify the fundamentals of a performance measurement system (PMS), in order to ascertain if they satisfy the measurement requirements of business process management (BPM) by means of a systematic review of the literature. Design/methodology/approach...

An extensive, integrated review of literature precedes a new typology of alliances based on participating firms’ relative position in the supply chain (scale or link) and the nature of their cooperation (equity or non‐equity). This typology helps to distinguish among a bewildering array of...

Purpose – The paper seeks to provide a conceptual model of the account management process that isolates the social connections of more versus less effective account managers. Design/methodology/approach – The sales performance research tradition is reviewed and a social network perspective...

Purpose – This paper seeks to take a historic perspective on performance measurement and management (PMM) within operations management (OM) across all sectors (manufacturing, service and public) in order to reflect on and undercover relevant lessons and issues about PMM in OM....

Purpose – This paper aims to promote an expanded two‐way dialog between Chinese and Western leaders and executives which recognizes that “wisdom” can flow in both directions. Design/methodology/approach – Interviews were undertaken with three Chinese executives and analyzed against a...

Purpose – The purpose of this paper is to explain how the intranet can be used to improve performance measurement and management. Design/methodology/approach – The paper is a reflective in nature with a need tool to help managers manage. Findings – The importance of measuring performance...

Purpose – This paper explores the characteristics and organisational attributes of hybrid non‐profit organisation (NPO)/public sector settings to identify the particular challenges presented for performance management and to further explore the extent to which such characteristics and...

Purpose – The purpose of this paper is to evaluate project‐based management in the context of interventions to initiate improved organisation performance. Design/methodology/approach – The work draws on literature from project management, change management (CM) and performance management....