Purpose – The purpose of this paper is to propose performance measures for supply chain knowledge management (SCKM … triple loop learning have been utilized to suggest KPI’s for SCKM performance, i.e. supply chain identity and knowledge … performance measures based on industry applications. Practical implications – These proposed KPI’s will facilitate the development …

it using road renewal management as an example. Design/methodology/approach A physical production model is used to … ratios as KPI’s. These are easily dismissed where environments are heterogeneous. Data envelopment analysis and stochastic … frontier analysis are generally difficult to relate to KPI’s. The use of an explicit and specific process model with an …

strategies for creating future research accounts in organization and management studies. Design/methodology/approach – The paper … reviews existing visual research in organization and management studies and presents an in‐depth analysis of two early, almost … organization and management studies by acknowledging the consequences of a performative approach to the visual.  …

In contemporary management in the 1990s, TQM is a proven approach for success in manufacturing, services and the public …

Purpose – The purpose of this paper is to present a framework for improving innovation capability through performance … performance measurement in SMEs is presented. Key issues that must be addressed are highlighted and discussed. Practical …/implications – The paper contains suggestions for improving innovation capability through performance measurement. Using the results of …

. Originality/value These insights are relevant for the development of a performance management structure capable of straddling the …Purpose The purpose of this paper is to conceptualize the process leading from innovation performance to business … performance and, from this basis, facilitate the identification of relevant performance measures. The paper takes its point of …

Reviews the development of approaches to reservations management in the hotel industry alongside models of the stages … of development in information technology (IT). Suggests that strategic success and operational implementation have been … built on the prevailing IT “era”. Explores the future strategic potential of reservations management. Hotel operators need …

”), explains the role of the Islamist as change agent and outlines the sources, process, outcome, implementation methods and end … results of administrative development in Muslim countries. Discusses implementation methods in more detail, contrasting the …

develop a comprehensive approach that integrates organizational culture analysis and performance measurement systems from a … performance measurement model. Based on this approach, there was little evidence of a focus on organizational culture, and few … to develop a balanced performance measurement system that reflects both the subjective soft measures and the objective …

neccesarily justify expenditure on office systems. Suggests that, while it is understandable that management will need to be able …