Deregulation and the emergence of new forms of technology have created highly competitive market conditions which have had a critical impact upon consumer behaviour. Bank providers must, therefore, attempt to better understand their customers in an attempt not only to anticipate but also to...

Purpose The purpose of this paper is to contribute to the literature on management of waqf institutions by developing a contingency framework and outlining approaches that can be followed to instigate a comprehensive performance measurement system (PMS). Design/methodology/approach It conducts a...

Purpose – Owing to the tremendously vast and unprecedented nature of the directly‐conferred statutory powers of the Financial Services Authority (FSA) (under the Financial Services and Markets Act (FSMA) 2000), there is need for ample accountability on its part. The paper aims to discuss the...

Purpose – Haldane has suggested that modularity would add sustainability to the financial system. The purpose of this paper is to suggest a route by which such modularity might be achieved. Design/methodology/approach – The paper attempts to explore the micro‐foundations of regulatory...

Purpose – The purpose of this paper is to highlight the potentials offered by New Product Committees for the development of responsible innovation in the financial services industry; and to provide grounds for policy recommendations. Design/methodology/approach – The paper takes the form of...

Purpose – To provide a practical insight into the Financial Services Authority's (FSA) “Treating Customers Fairly” (TCF) initiative for financial services firms endeavouring to implement such an approach. Design/methodology/approach – This qualitative paper subjectively considers the TCF...

Purpose – The aim of this paper is to investigate how e‐commerce may influence international and product diversification. Design/methodology/approach – The current study elaborates the importance of resource‐based and resource dependence theory to illustrate how internal and external...

Purpose – The purpose of this paper is to overview the goals of corporate governance in the financial services sector from a theoretical perspective. This sector has experienced some high profile corporate scandals, including BCCI, Barings Bank, and Equitable Life. Yet the UK's Combined Code...

Purpose – Since the financial services industry in India has reached a level of maturity in terms of products and quality of delivery of services and the advent of foreign players, there has been a virtual war for talent among the premier stock broking companies in India and, it is observed...

Purpose – Since the financial services industry has reached a level of maturity in terms of products and quality of delivery of services and the advent of foreign players, there has been virtual war for talent among the premier stockbroking companies in India and it is observed that the need...