Purpose – Long‐term care is getting more attention these days due to its impact on the growth of overall healthcare cost. With the implementation of the Medicare Part D prescription drug plan, the incentives and payment dynamics have changed the long‐term care market. This paper seeks to...

Intense competition forces companies to become involved in supply chain collaboration with their upstream and downstream partners. The key to ensuring that the participating members are progressing on the right track of creating the best‐in‐class practice is to conduct benchmarking....

This paper uses basic principles from complexity theory, psychology and management theory to demonstrate that many traditional methods of identifying performance measures may not result in improvements in overall performance. In order to illustrate this, the paper first identifies the answers to...

Purpose – This paper seeks to assess issues of data and the extent to which property markets are becoming more transparent in Central and Eastern Europe, discussing stages in the transformation and evolution of markets with reference to sources of real estate information....

Purpose – This article proposes investigating implications for service providers who adopt a market orientation. It hopes to extend current thinking by integrating market orientation and market‐focused strategic flexibility. Design/methodology/approach – A model is extended to apply to...

The emergence of implementation and certification of structured management systems, such as the occupational health and safety management system, implies that companies should be able to measure the results and achievements from such implementation. This paper focuses on the description and...

This paper discusses the essential factors in teamwork development, which has been identified through action research conducted in co‐operation with UK based industries. The authors advocate how to draw on these factors for assessment of teamwork performance of organizations. Hence, the TEaM...

The property and casualty insurance industry has historically focused on the underwriting ratio as the primary measure of operating performance. Many dramatic changes have occurred in this industry and its operating environment over the past 30 years. These changes have dramatically decreased...

Purpose – Measurement drives behavior. Unfortunately, most performance measurement initiatives overlook this fact. Implementations are performed top‐down with strategy as the starting‐point. There needs to be a better understanding of the cultural context of the metrics (What is driving...

Purpose – The purpose of this paper is to discuss the essential components of a brand metrics strategy and application of brand scorecard as an integrated approach to measure the overall performance of brands. Tools for brand performance measurement are integrated by firms into brand...