Purpose – The purpose of this paper is to explore the leadership tasks at the different hierarchical levels in the … introduced conceptual and managerial frameworks provide a foundation to the understanding of organisational performance. They … also strive to offer a foundation of understanding to management and leadership and how they complement each other …

all organisations, particularly those trying to maintain operational performance whilst undergoing programmes of change.  …

organizational design that facilitates adaptability, agility, and resilience. The resulting triangular model of culture, leadership … quantitative support for validity. Findings – People drive a complex and dynamic system with culture, leadership, and systems as … emergent people-centric triangular model with culture, leadership, and systems at the points along with the development of a …

alternative based upon new ideas of self‐organisation and value‐based leadership. Design/methodology/approach – Practical examples … value‐based leadership might preserve and enhance insight, motivation and responsibility. Researchlimitations …

‐firm performance relationship. Based on the recent conceptual and empirical research that is grounded in attribution theory, the model … commitment and performance. HR flexibility and climate will in turn influence employees' evaluative attributions regarding the … effectiveness of the firm's HR system, which will in turn affect employee commitment and performance and ultimately, firm …

communicated vision, prioritised objectives and appropriate performance metrics. With any business strategy and investment project …

development. Provides a list of initiatives to improve performance.  …

Purpose – The purpose of this paper is to present a framework for improving innovation capability through performance … performance measurement in SMEs is presented. Key issues that must be addressed are highlighted and discussed. Practical …/implications – The paper contains suggestions for improving innovation capability through performance measurement. Using the results of …

Measuring service performance in an appropriate way has received widespread attention due to the vital role customer … service plays in gaining competitive advantages. Since service performance directly correlates with customer satisfaction …, measuring service performance that attempts to assess validity is a concern for many firms. The new proposed index, the service …

This paper presents an argument that it is appropriate to develop a model of project management (PM) performance from … models for assessing quality management. The paper presents a model, labelled the project management performance assessment … (PMPA) model, based upon the EFQM business excellence model. The model proposes six criteria for assessing PM performance …