China′s market‐oriented reforms have brought about fundamental changes not just to its economy, but also to urban governance. The reforms have significantly changed urban development from its previous pattern which was largely determined by decision makers within the central government....

Civil service reform in developing countries may be inhibited unless a more culturally appropriate concept of management is developed. An Institutional Development Framework (IDF) may assist in the identification of possible reform strategies. A strategy is defined by a series of inter‐linked...

As part of the Government’s drive for responsive, high quality public services, the 1999 White Paper on Modernising Government suggested that the public service must become a learning organisation. Yet the application of the learning organisation ideal in public sector organisations is viewed...

Purpose – This research paper analyses the extent to which national systems are following “new pay” trends, or whether there are still traditional features, which reflect the specificity of employment in the public sector and the psychological contracts of public servants....

Purpose – The purpose of this paper is to present a number of initiatives which have been spearheaded by the Romanian government in the field of HRM in the civil service. A more specific purpose is to determine the modelling strategy which best reflects the reform programme of HRM in the civil...

Marketing policy concerns have been receiving increasing attention from Socialist policy makers within the last two decades, often as central components of overall reform efforts. Normative frameworks underlying Socialist marketing policy, as well as its equity and efficiency components are...

Describes an example of a successful learning programme focused on customer satisfaction. Reports on a programme for experienced staff in the European Patent Office called ChOral (CHairing ORAL proceedings). The stages of the programme included sponsoring by a top manager to overcome initial...