using SPSS17.0 program for Windows. The confirmatory and causal analyses were carried out using AMOS 16.0 software. Findings … achieve a higher level of stakeholder satisfaction. Originality/value – The paper is a new contribution to broad understanding …

doctor when a second opinion is sought: a different diagnosis depletes patient satisfaction only for patients with low levels … satisfaction. However, when patient trust is high, the second opinion (the same or different, compared with the first diagnosis …) does not affect patient satisfaction. Study 3 shows that, in low‐consequence choices, cognition is a more relevant …

patients from the public hospital. Cost of service and patient satisfaction, however, did not have a statistically significant …, patients’ choice of private or public hospital was significantly influenced by service quality, word-of-mouth, type of ailment …-related problems, etc. Patients registered under the NHIS also preferred visiting public hospital to private hospital. Although …

significant differences between public and private hospital staff on progress of quality improvement process, patient satisfaction … patient satisfaction has been improved over the past years compared to public hospital. However, private hospital staff does … processes, patient complaint, employee job satisfaction and patient satisfaction. Mainly, it identifies difference or …

Analysis of Moment Structures (AMOS) software on a sample of 128 service firms in Uganda. The perceived effective board … studies that have analysed with confirmatory factor analysis (CFA) using AMOS to test effective board governance measurement …

in the context of Kerala's Ayurveda. The study also examined the influence of destination image (DI) and hospital brand …

Based upon a national random sample of primary care physicians, this study updates earlier investigations of direct‐to‐consumer …

satisfaction (AES) and their behavioral intentions toward standalone platforms of host and guest partners, and the moderating … effects of consumer AES attributions on AES-to-behavioral intention relationships. Design/methodology/approach – This paper … extends attribution theory and satisfaction literature to the brand alliance context. The study used 1,470 survey responses …

effect on consumer intentions, those that relate to protecting the health of oneself and one’s family are most likely to …

factors which affect consumer purchase intention toward natural functional foods. The purpose of this paper is to determine … Malaysian consumer intention to purchase natural functional foods. Design/methodology/approach A survey was conducted in the … partial mediating effect on perceived barriers, perceived susceptibility and perceived benefits which influence consumer …