Showing 1 - 10 of 239
were part of the sample. Findings – Results indicate that use attitude and the subjective norm, both TPB variables …, directly and significantly influence social network loyalty. Thus, network loyalty can be achieved if the individual shows a … favourable attitude towards use and receives positive feed-back (comments, opinions, etc.) from friends, acquaintances and other …
Persistent link: https://www.econbiz.de/10014825881
Purpose – The purpose of this paper is to examine the relationship among affective loyalty, perceived benefits …, attitude towards co‐branded products and the intention to use such products. Design/methodology/approach – In total, 433 valid …. Regression and t‐test analyses were used to test the hypotheses. Findings – The findings revealed that affective loyalty to the …
Persistent link: https://www.econbiz.de/10014674787
gratifications of social networking sites, attitude, perceived risks and satisfaction on social networking site loyalty is tested …Purpose – The aim of this paper is to analyse the determinants of social networking site loyalty, paying special … attention to the roles of user attitude, perceived risk and satisfaction. Design/methodology/approach – The impact of uses and …
Persistent link: https://www.econbiz.de/10014966219
Purpose – The purpose of this paper is to examine the motivations for the adoption of quality management practices (QMPs) and the effects exerted by the advanced management information systems (AMIS) as mediating factors in a sector consisting of highly competitive companies with a high...
Persistent link: https://www.econbiz.de/10014825619
Purpose The purpose of this paper is to examine how internal marketing orientation affects balanced scorecard outcomes (financial performance, customer, internal process, learning and growth) in a small service businesses context. Design/methodology/approach Drawing from the small businesses,...
Persistent link: https://www.econbiz.de/10014768429
Tour operators have played an important role in the marketing and distribution of tourism products to customers. As one of the major tourist‐generating countries, the significance of the tour operator industry has been felt strongly in Germany. When one considers that about 30 to 40 per cent...
Persistent link: https://www.econbiz.de/10014763474
Purpose The purpose of this paper is to assess whether travel agencies that implement comprehensive marketing performance assessment systems (MPASs) enjoy superior overall performance. Drawing on the knowledge-based view, the authors propose and test a model demonstrating that the relationship...
Persistent link: https://www.econbiz.de/10014764560
Purpose – The emergence of innovative internet-based reservation systems (iReservation systems) is threatening the sustainability of retail travel agencies (TAs) in Brunei Darussalam. With the friendliness and convenience offered by iReservation systems, many customers nowadays prefer to book...
Persistent link: https://www.econbiz.de/10014874133
Purpose This study aims to explore the factors affecting customers’ attitudes to the adoption of robots in hotels and travel agencies. Design/methodology/approach Structural equation modelling was used to test the extended technology acceptance model based on data collected from 570 customers...
Persistent link: https://www.econbiz.de/10014874284
Purpose This study aims to investigate the effects of different leadership styles, transformational, transactional and authentic leadership, on travel agents’ innovational behavior, with organizational culture as a mediator. Design/methodology/approach The study aim was achieved by using an...
Persistent link: https://www.econbiz.de/10014691336