This is the second paper of a series of three, discussing a benchmarking application in the air cargo freight industry. The paper discusses the following: qualitative benchmarking data across a wide range of attributes and an analysis of performance gaps in each area of the questionnaire utilised;...

This is the last of a series of three papers discussing a benchmarking project related to the air cargo freight industry. This paper builds on the analysis covered in the second part, by discussing the gaps between various competitors and highlighting the practices that give respective...

A transport innovation has been examined through canvassing opinion from a large sample of long distance travellers. The findings proved that there was no evidence to support adopter categories in respect of the high speed train. Respondents rated the attribute “relative advantage” as being...

Purpose – This paper aims to provide a tool for measuring air passenger satisfaction and for identifying the critical service aspects available in the terminal in order to offer services characterised by a high level of quality. Design/methodology/approach – Statistical analysis of...

Purpose This paper aims to explore the effectiveness of children as advertisement endorsers in the airline context, including images of safety and reliability. Design/methodology/approach This paper is intended to examine the advertising effect of endorsers (celebrities, CEOs, experts, consumers...

This paper outlines some strategic considerations in the transition of an organization from essentially a research and development or design environment to an operational or production environment. We propose a transition life cycle model that is in agreement with the existing life cycle models....

Purpose – This paper aims to analyze the current state of tourism in Sri Lanka and make practical suggestions for the future. Design/methodology/approach – The paper is written in the context of a strategic question: “how might post-war Sri Lanka develop inbound tourism?” An analytical...

Purpose – Today's increasingly interconnected world presents substantial challenges for the security of air travel, which can be attenuated by using registered traveler biometric systems (RTBS). While several systems have been deployed (i.e. Global Entry), it is not clear how a mass adoption...

Purpose – The main purpose of this paper is to develop a traffic demand forecasting model specifically on international sectors from the USA. Also, in this paper, the authors formulate the service positioning matrix (SPM) that enables airlines to accurately position their services and improve...

Purpose – This paper aims to provide a framework for the airlines to forecast demand, specifically on international routes operated from major metros of the USA and position their services by designing the service positioning matrix. Major benefits include route contemplation, effective fleet...