function deployment and analytic hierarchy process) and competitive benchmarking to demonstrate how a particular company can …

satisfaction. Customer satisfaction benchmarking can help decision makers identify areas for improvement, make strategic decisions … successful benchmarking in QFD for quality improvement. It discussed the customer satisfaction benchmarking process in QFD and … benchmarking in QFD, especially for small to medium‐sized enterprises or companies in developing countries.  …

Purpose – To use quality function deployment (QFD)/benchmarking for building an optimal activity‐based costing (ABC … satisfaction benchmarking process in QFD is discussed along with the benefits of hierarchical benchmarks in specifying areas of … presented to illustrate the use of two methodological approaches: benchmarking and QFD to obtain the final product of the paper …

benchmarking in combination to chalk out an improvement plan that redesigns or modifies existing processes to a point where they … benchmarking – is synergistic in its import and vital to a company's strategic and financial superiority. Findings – The product … and process design was improved by using the combination of QFD and benchmarking techniques discussed in the paper. As a …

) analysis. Design/methodology/approach – A systematic dynamic benchmarking methodology is proposed with an illustrative example …'s judgment over time in the QFD, not only in the importance rating part, but also in the competitive benchmarking part. It is … and the competitive benchmarking information. Second, it is a strength‐weakness‐opportunity‐threat‐based competitive …

This article shows the use of benchmarking for the spare parts logistics in the German mechanical industry (investment … goods or capital goods). After pointing out the areas of benchmarking application, the use of total function deployment (TFD …) for the evaluation of benchmarking metrics is explained. With TFD customer requirements on spare parts supply and the …

characteristics of a product, while benchmarking was developed to search for the best industry practices, which will lead to … with benchmarking to identify the best practices of QFD model. This paper aims to classify the QFD models and thereby … applying benchmarking process to propose the best practices of QFD model. Design/methodology/approach – The fundamental …

Purpose – The purpose of this paper is to develop an effective approach to decide design details using benchmarking to …. Quality function deployment is used to guide the search process for competitive products using benchmarking to meet … from qualitative criteria to quantitative metrics using benchmarking and the life cycle assessment.  …

, continuous improvement, benchmarking, responsibility for quality at the source, and quality function deployment. These elements …