Lloréns Montes, Fco. Javier; Verdú Jover, Antonio; … - In: International Journal of Quality & Reliability Management 20 (2003) 2, pp. 189-209
organizational performance. TQM contents as well as TQM elements are considered. So, from a contingency approach, TQM contents have … to be consistent with business orientation and environmental uncertainty in order to be effective. On the other hand, the … relationship between TQM elements and performance is developed from an industrial psychology perspective. Hence, TQM elements are …