Murphy, Ray - In: Journal of Small Business and Enterprise Development 6 (1999) 1, pp. 37-54
For many small and medium‐sized enterprises (SMEs), quality systems, and ISO 9000 (BS EN, ISO 9000‐1, 1994) in particular, are a fact of life. Quality systems are seen as a necessary qualification for trading in certain markets. This can encourage businesses to think of quality only in terms...